Frequently Asked Questions

FAQs

Sub-categories for: Cashiers Office - E-Cashier

  1. E-Cashier - Add, Drop and Refunds
  2. E-Cashier - General Information

General Information FAQ for: Cashiers Office - E-Cashier

  1. Is it safe to enroll online?
  2. Is there an enrollment fee to sign up for a payment plan and how much is it?
  3. When does NBS e-Cashier charge my bank account for the $25 enrollment fee?
  4. I just realized I didn't have enough money in my account for the enrollment fee, what will happen?
  5. I do not have a computer, how can I enroll for the payment plan?
  6. I'm having trouble with the e-Cashier application process, how can I get help?
  7. How soon is the college notified of my registration in NBS e-Cashier?
  8. How often is NBS e-Cashier notified of changes for my Aims tuition account balance? (examples: dropped/added classes)
  9. Can my parent(s)or other person sign up for a payment plan for my tuition balance?
  10. I have a 3rd party paying for my full tuition, do I need to sign up for an e-Cashier payment plan?
  11. I have been awarded Financial Aid for the semester, do I need to sign up for an e-Cashier payment plan?
  12. Can I pay in cash?
  13. I don't have a checking or savings account and no credit card. How can I still enroll?
  14. Can the date of the monthly payment be changed?
  15. When and what time will the funds be withdrawn from my bank account?
  16. How soon does my down payment come out?
  17. I registered for the payment plan but decided to pay the school in full. Can I stop my down payment?
  18. I didn't realize I was short of funds in my account and there will not be enough money in my account for the down payment. What will happen?
  19. How will I be notified of my payment information?
  20. Can I pay by phone with NBS E-CASHIER?
  21. INFORMATION ON MISSED PAYMENTS
  22. What is the NBS E-CASHIER Access Code?
  23. I have changed my bank account and address. What do I need to do?
  24. I want to change from a checking account (ACH) to a credit card. What do I do?
  25. I want to change from one credit card account to another credit card account. What do I do?
  26. I registered for the payment plan can I pay the school for the next payment instead of NBS?
  27. Can my next scheduled payment be canceled or moved to another date?
  28. I dropped a class(es) after the 1st of the month, will that change that next monthly payment draft on the 5th?
  29. My financial aid posted after the 1st of the month will that change that next monthly payment draft on the 5th?
  30. My payment drafted on the 5th, I don’t see it posted to my Aims account. Why?

Is it safe to enroll online?

All information is kept confidential and all information is encrypted.

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Is there an enrollment fee to sign up for a payment plan and how much is it?

There is a $25 non-refundable enrollment fee when you sign up for an e-Cashier payment plan. NBS e-Cashier will deduct the fee from your banking institution IMMEDIATELY upon completion of the contract. If e-cashier is unable to draft the $25 fee, your contract will automatically terminate and you will have to complete the process again. The college is notified of these failures within 24-48 hours and your classes may be in jeopardy of being dropped if this occurs after the First Payment Deadline thru the Full Term Add/Drop Deadline for the semester.

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When does NBS e-Cashier charge my bank account for the $25 enrollment fee?

As stated in the application process and the terms and conditions, the $25 enrollment fee will be deducted from your banking institution you indicated IMMEDIATELY upon completing the online agreement. This fee cannot be stopped once you complete and submit your agreement to NBS e-Cashier. It is charged to their financial account as a separate transaction. If e-cashier is unable to draft the $25 fee, your contract will automatically terminate and you will have to complete the process again. The college is notified of these failures within 24-48 hours and your classes may be in jeopardy of being dropped if this occurs after the First Payment Deadline thru the Full Term Add/Drop Deadline for the semester.

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I just realized I didn't have enough money in my account for the enrollment fee, what will happen?

If e-cashier is unable to draft the $25 fee, your contract will automatically terminate and you will have to complete the process again. The college is notified of these failures within 24-48 hours and your classes may be in jeopardy of being dropped if this occurs after the First Payment Deadline thru the Full Term Add/Drop Deadline for the semester.

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I do not have a computer, how can I enroll for the payment plan?

You can enroll on any computer either at home, on campus or a public computer such as the city library. The college does have computer labs on all campuses for students to use. You can only sign up for a payment plan online thru the Aims website.

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I'm having trouble with the e-Cashier application process, how can I get help?

The college has available a Step by Step guide for the e-Cashier application process. The guide can be found by going to the Cashier homepage and clicking on the e-Cashier Payment Plan link or by using the following url: http://www.aims.edu/student/cashier/ecashier/stepByStep.pdf If you are still having difficulties with completing the application, please contact NBS e-Cashier at (800) 609-8056 or any Cashier’s office with the college.

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How soon is the college notified of my registration in NBS e-Cashier?

The college is notified of your completed online agreement same day. The NBS system will place a flag on your Aims tuition account indicating to us you have made payment arrangements for the semester. You will also receive an e-Cashier registration acknowledgment notification to verify your registration with FACTS/NBS to the email address you indicated on the contract.

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How often is NBS e-Cashier notified of changes for my Aims tuition account balance? (examples: dropped/added classes)

NBS e-cashier is updated on a regular basis throughout the month. Generally we update NBS once a week and also the 1st of every month. NBS will notify you my email whenever a change occurs with your payment plan. The student and/or responsible party can login into the MyPaymentPlan website to view their NBS account at all times. Please remember the balance showing on MyPaymentPlan account my not match to the Aims account due to timing of reports between the two agencies. PLEASE NOTE: ANY SCHEDULE AND/OR TUITION BALANCE CHANGES MADE BETWEEN THE 1ST AND 5TH OF THE MONTH WILL NOT CHANGE YOUR NEXT MONTLY PAYMENT FOR THAT MONTH. BE PREPARED TO MAKE YOUR REGULAR MONTHLY PAYMENT AS IT WAS BEFORE THE 1ST OF THE MONTH, YOUR REMAINING MONTHS OF PAYMENTS WILL BE ADJUSTED DUE TO THE CHANGE MADE.

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Can my parent(s)or other person sign up for a payment plan for my tuition balance?

Generally no. The e-Cashier is located inside of the myAims login. To access e-Cashier the person would need to know the username/password for that particular student to gain access to the Aims website. Students and parents/responsible party can complete the agreement together or the student can complete the agreement for the responsible party and the responsible party financial information pieces. Due to FERPA regulations, only students have access to myAims. The college is not able to create username/passwords for anyone other than the student.

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I have a 3rd party paying for my full tuition, do I need to sign up for an e-Cashier payment plan?

No; If a 3rd party entity is paying your tuition in full for the semester, than you will not need to sign up for an e-Cashier payment plan. Please remember, your 3rd party Tuition Authorization form is due to the Cashier’s office by the First Payment Deadline or all your classes will be dropped at 10pm that night of the deadline. If you register after the First Payment Deadline, then the Tuition Authorization is due same day of registration or all classes will be dropped at 10pm that night.

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I have been awarded Financial Aid for the semester, do I need to sign up for an e-Cashier payment plan?

No; As long as you have been officially awarded* Financial Aid, that will cover your entire tuition, for the semester then you will not need to sign up for e-Cashier. All students can view their Financial Aid award status on their 'My Financials' tab online by clicking on the “My Financial Aid” link located on the page If you haven't received your Award letter, then you will need to sign up for e-cashier while financial aid continues to process your FAFSA. Just completing the FAFSA online does not guarantee that the school will award you. *Awarded is defined as: Aims Community College has officially mailed/emailed the student a Award Letter stating the maximum amount the student is eligible to receive for the semesters indicated. (Full time 12 credit hours). Student has met requirements for eligibility based on the information supplied on the FAFSA and any other additional documentation submitted to the college.

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Can I pay in cash?

Yes but not for e-cashier; Partial payments are accepted at the college but that will not place you on a payment plan and will not keep your classes from being dropped per the payment deadlines. Payment is due in full by the First Payment Deadline or sign up for a e-Cashier payment plan or all your classes will be dropped. NBS e-Cashier only accepts ACH or credit card payments. The student can go to a local merchant and purchase a prepaid card. The prepaid card must state it is reloadable and be able to handle re-occurring transactions. The student can place the funds on that card then use the 16 digits on the card to complete the e-cashier agreement. Some cards give you a temp card then mail you a another card within 30 days. When you get that new card, the student needs to call e-cashier directly or login to MyPaymentPlan website to update the contract with the new card number.

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I don't have a checking or savings account and no credit card. How can I still enroll?

You can always pay your balance in full to the school by the payment deadlines. Students can open an account at a financial institution or purchase a Prepaid reloadable credit card (Visa, Mastercard, Discover or American Express) from any store. Please remember to reload the Prepaid credit card with the proper amount each month in order for NBS e-Cashier can process the monthly payment each 5th of the month per the payment plan you choose. The student can place the funds on that card then use the 16 digits on the card to complete the e-cashier agreement. Some cards give you a temp card then mail you a another card within 30 days. When you get that new card, the student needs to call e-cashier directly or login to MyPaymentPlan website to update the contract with the new card number.

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Can the date of the monthly payment be changed?

No. Monthly payments are only processed every 5th of the month unless it falls on the weekend or a holiday. If it falls on a weekend or holiday, then the monthly payment will be processed on the following business day.

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When and what time will the funds be withdrawn from my bank account?

NBS E-CASHIER specifies the date each payment will occur but it is your financial institution that determines the time of day the payment is debited. NBS E-CASHIER recommends you check with your financial institution to determine how far in advance funds should be deposited into your account to ensure the automatic payment clears. If a payment date falls on a weekend or holiday, the payment will be attempted the following business day.

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How soon does my down payment come out?

Your down payment, as stated in the brochure and on the e-Cashier site, comes out immediately. At the time you complete the online agreement, the down payment will be processed immediately. For clarification, immediate means have the funds available today! If e-cashier is unable to draft the immediate down payment, your contract will automatically terminate and you will have to complete the process again. The college is notified of these failures within 24-48 hours and your classes may be in jeopardy of being dropped if this occurs after the First Payment Deadline thru the Full Term Add/Drop Deadline for the semester.

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I registered for the payment plan but decided to pay the school in full. Can I stop my down payment?

NO! The down payment is immediate and NBS has no ability to stop the attempt. Once you have paid the school in full, the college will send the updated balance to NBS e-Cashier electronically. Once your down payment posts to your Aims tuition account, it will be refunded to you per our refunding policies. (see Cashier’s office FAQ –refunds for more details)

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I didn't realize I was short of funds in my account and there will not be enough money in my account for the down payment. What will happen?

If your down payment should return due to lack of funds, stop payment, or inaccurate banking, your agreement will be terminated. If an accurate e-mail address is provided, you will receive notification from FACTS/NBS on what steps to follow. CURRENTLY you will not be assessed a missed payment fee from FACTS/NBS, if the down payment fails. Please remember: If the down payment fails then you could be dropped from all your classes unless you make other payment arrangements per our current payment policies.

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How will I be notified of my payment information?

Once your agreement is posted to the NBS E-CASHIER system, you will receive a confirmation notification of your payment amount by e-mail or letter. Payments will be processed until the total balance is paid in full. The notification has important information you must have to log on to MyPaymentPlan Account. The notification also serves as a reminder that a $25.00 per semester nonrefundable NBS E-CASHIER Enrollment Fee will be processed from the account indicated on the agreement IMMEDIATELY upon completing the contract.

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Can I pay by phone with NBS E-CASHIER?

To help protect your privacy, NBS E-CASHIER asks the person responsible for the payments to create an access code. If you should call into NBS E-CASHIER inquiring about your NBS E-CASHIER agreement or inquire online through MyPaymentPlanAccount, you will be required to verify your NBS E-CASHIER Access Code. If you do not create an access code on your NBS E-CASHIER agreement, one will be randomly assigned to you. Your NBS E-CASHIER Access Code will be identified on your NBS E-CASHIER Confirmation Letter. Please remember to keep a copy of your confirmation letter.

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INFORMATION ON MISSED PAYMENTS

Should an automatic bank payment or credit card payment be missed, a $30.00 NBS E-CASHIER Missed Payment Fee will be automatically assessed to your account. You will be notified by NBS E-CASHIER of the missed payment via mail or e-mail. Generally NBS E-CASHIER will attempt that $30.00 NSF fee within 10 days of the NSF notification.

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What is the NBS E-CASHIER Access Code?

To help protect your privacy, NBS E-CASHIER asks the person responsible for the payments to create an access code. If you should call into NBS E-CASHIER inquiring about your NBS E-CASHIER agreement or inquire online through MyPaymentPlanAccount, you will be required to verify your NBS E-CASHIER Access Code. If you do not create an access code on your NBS E-CASHIER agreement, one will be randomly assigned to you. Your NBS E-CASHIER Access Code will be identified on your NBS E-CASHIER Confirmation Letter. Please remember to keep a copy of your confirmation letter.

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I have changed my bank account and address. What do I need to do?

You need to call NBS e-Cashier directly and they will instruct you on when and how the bank account change will take place. Student may also log into the MyPaymentPlan website: https://secure.factstuition.com/facts/mypmtplan to update your information. Please be aware that changing from an ACH to a credit card or vise versa can not be done online. You will need to contact NBS to complete this. You will also be charged an additional $25.00 non-refundable fee for this request.

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I want to change from a checking account (ACH) to a credit card. What do I do?

Contact NBS e-Cashier for information. Your current NBS agreement may have to be terminated and a new one created due to the change. If this happens, you will pay another $25 enrollment fee for this and maybe a down payment will be necessary. Please bear in mind, that there must be payment plans still available for this to occur. Also, you will need to make this change far enough in advance of the next monthly payment in order to allow time for this change to take place.

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I want to change from one credit card account to another credit card account. What do I do?

You can call NBS e-Cashier directly and they will instruct you on how the change in credit card accounts can take place or log into the MyPaymentPlan website: https://secure.factstuition.com/facts/mypmtplan. Since you only want to change to another credit card, you may not have to pay an additional enrollment fee. Also, you will need to make this change far enough in advance of the next monthly payment in order to allow time for this change to take place.

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I registered for the payment plan can I pay the school for the next payment instead of NBS?

NO! If you attempt to pay Aims directly for the e-cashier scheduled payment, it WILL NOT cancel the schedule payment. Aims will report the reduction in balance to NBS and your scheduled payments will be adjusted only.

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Can my next scheduled payment be canceled or moved to another date?

No. Monthly scheduled payments only occur on the 5th of every month based on the payment plan you picked during the application process with NBS. If the payment misses on the 5th of the month, NBS will send you a notice informing you of the missed payment and when they will re-attempt the payment, you will also be assessed a $30 missed fee from NBS. (your banking institution may also assess your banking account a fee for a NSF charge) The only way to cancel the scheduled payments is to pay in full to Aims at least 5 business days before your next scheduled payment. Any payments received between the 1st and 5th of the month will not affect that next scheduled payment.

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I dropped a class(es) after the 1st of the month, will that change that next monthly payment draft on the 5th?

NO, it will not. Any changes to accounts after the first of the month will not affect e-cashier and the system will draft that payment on the 5th as expected. Once Aims receives that payment made on the 5th, your remaining monthly payments will auto adjust to new amounts due to the dropped course and the payment.

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My financial aid posted after the 1st of the month will that change that next monthly payment draft on the 5th?

NO, it will not. Any changes to accounts after the first of the month will not affect e-cashier and the system will draft that payment on the 5th as expected. Again, the system will draft that payment on the 5th. Once Aims receives that payment made on the 5th, your remaining monthly payments will auto adjust to new amounts due to the dropped course and the payment. You will be refunded that payment per our refunding policies. Please bear in mind, it can take up to 10 days for Aims to receive that payment from e-cashier and post to your student account.

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My payment drafted on the 5th, I don’t see it posted to my Aims account. Why?

E-cashier is an entire separate system from Aims. It can take up to 10 days from the 5th of the month to post to your student account here at Aims. Aims usually has all payments posted to student accounts by the 16th of each month. You will receive an email from Aims when the payment posts to your student account. Students can log into the MyPaymentPlan website: https://secure.factstuition.com/facts/mypmtplan to view your payment plan.

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