Frequently Asked Questions

FAQs

Frequently Asked Questions for: Technology Services - GoPrint

  1. How does GoPrint work?
  2. Why is GoPrint being implemented?
  3. How can I check my account balance?
  4. How can I add more to my printing account?
  5. What if my account balance isnít enough to complete a print job?
  6. Will my allowance be rolled over at the end of each semester?
  7. What happens if I have to print articles or web pages for a class?
  8. My printer shows a bunch of documents paused but it won't print them! Is something wrong?

How does GoPrint work?

All print jobs go through the GoPrint server, allowing it to track usage based on the username. The software determines the cost and makes that known to the student prior to printing. The student can then accept and print the job or cancel it.

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Why is GoPrint being implemented?

GoPrint has been implemented as part of a campus-wide effort to protect our environment, reduce paper waste, and reduce rising printing costs. In the past, printing costs have been spread evenly over all students regardless of how much printing was done. GoPrint will also enable Aims to shift the cost to those who use printing most. Many institutions that have implemented printing systems have found that making students aware of the cost of their printing results in a significant decrease in printing, sometimes as much as 75%.

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How can I check my account balance?

Click on My Account in either the GoPrint client or Web interface. Your remaining balance will be displayed under Balances in the Credit Available line. A complete history of your Print Jobs, Discarded Print Jobs, and Transactions is also available.

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How can I add more to my printing account?

If you find your free funds are expended, simply click Next Purse to charge prints to your "PayPal Credit Card and Cash Funds". You can add funds to this purse using a credit or debit card from the interface, via cash at one of our cash-to-account machines, or at our cashier's office during regular business hours in the College Center building.

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What if my account balance isnít enough to complete a print job?

GoPrint will verify that there is enough funds in your account prior to releasing a print job. If there is not, you can apply a partial payment using your remaining funds and/or click Next Purse to switch to your Nordic Cash. The print job will not be released until complete payment has been made.

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Will my allowance be rolled over at the end of each semester?

Currently, yes we will let your account accrue unused funds from semester to semester.

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What happens if I have to print articles or web pages for a class?

First ask yourself Ė is it essential that I print off this article? Can I read it on the computer screen? Do I need to print the entire article or just a part of it? If you must print, do a Print Preview first. You may find there are additional pages (i.e. table of contents, ads from web pages, etc) that are not needed.

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My printer shows a bunch of documents paused but it won't print them! Is something wrong?

Nothing is wrong in this case. This is the way GoPrint manages the print jobs. Make sure you log into the GoPrint interface in order to print your print jobs. The GoPrint server manages the "abandoned" print jobs and will eventually cancel them automatically!

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