Cashier's Office

HOURS

Aug 31 - Sep 6, 2014
DayTime
Sun: Closed
Mon: Closed
Tue: 8:00 am - 5:00 am
Wed: 8:00 am - 5:00 pm
Thu: 8:00 am - 5:00 pm
Fri: 8:00 am - 3:00 pm
Sat: Closed
Upcoming Hours

CONTACT
Cashier's Office
College Center, 1st Floor
PO Box 69
Greeley, CO 80632

phone: (970) 339-6349
fax: (970) 506-6952
cashier@aims.edu

LOCATIONS
Greeley
Loveland
Fort Lupton

 

FAQs

Frequently Asked Questions for: E-Cashier - General Information

  1. Is it safe to enroll online?
  2. Is there an enrollment fee to sign up for a payment plan and how much is it?
  3. It wonít let me sign up for a payment plan, why?
  4. NBS states I owe them money for NSF fees, why?
  5. I just realized I didn't have enough money in my account for the enrollment fee and/or the down payment, what will happen?
  6. I do not have a computer, how can I enroll for the payment plan?
  7. I'm having trouble with the MyPaymentPlan application process, how can I get help?
  8. How soon is the college notified of my registration in the MyPaymentPlan?
  9. How often is MyPaymentPlan company notified of changes for my Aims tuition account balance? (examples: dropped/added classes, additional payments)
  10. How am I notified of changes or updates to my payment plan?
  11. Can my parent(s)or other person sign up for a payment plan for my tuition balance?
  12. My balance is now zero, will the payment plan end/terminate?
  13. I have a 3rd party paying for my full/partial tuition, do I need to sign up for a payment plan?
  14. I have been awarded Financial Aid for the semester, do I need to sign up for a payment plan?
  15. Can I pay in cash for the enrollment fee?
  16. I don't have a checking or savings account and no credit card. How can I still enroll?
  17. Can the date of the monthly payment be changed?
  18. When and what time will the funds be withdrawn from my bank/credit card account?
  19. How soon does my down payment come out?
  20. I registered for the payment plan but decided to pay the school in full. Can I stop my down payment?
  21. I didn't realize I was short of funds in my account and there will not be enough money in my account for the down payment. What will happen?
  22. How will I be notified of my payment information?
  23. Can I pay by phone with NBS E-CASHIER?
  24. INFORMATION ON MISSED PAYMENTS
  25. I have changed my bank account and address. What do I need to do?
  26. I want to change from a checking account (ACH) to a credit card. What do I do?
  27. I want to change from one credit card account to another credit card account. What do I do?
  28. I registered for the payment plan can I pay the school for the next payment instead of NBS?
  29. Can my next scheduled payment be canceled or moved to another date?
  30. I dropped a class(es) after the 1st of the month, will that change that next monthly payment draft on the 5th?
  31. My financial aid posted after the 1st of the month will that change that next monthly payment draft on the 5th?
  32. My payment drafted, I donít see it posted to my Aims account. Why?

Is it safe to enroll online?

All information is kept confidential and all information is encrypted.

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Is there an enrollment fee to sign up for a payment plan and how much is it?

There is a $25 non-refundable enrollment fee when you sign up for an MyPaymentPlan. NBS will deduct the fee from your banking institution IMMEDIATELY upon completion of the contract. (as soon as you click the submit button) If NBS is unable to draft the $25 fee, your contract will automatically terminate and you will have to complete the process again. The college is notified of these failures within 24-48 hours and your classes may be in jeopardy of being dropped if this occurs before the Full Term Drop Deadline for the semester.

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It wonít let me sign up for a payment plan, why?

There could be several reasons the system wont let you enter the payment plan portal
  • You may not be registered for classes for the semester.
  • You have been awarded financial aid funding and the aid covers all your tuition costs
  • You may owe NSF fees to NBS due to a prior semester payment plan that had difficulties processing your monthly payments. The fee is $30.00 per payment attempt NBS tried during that semester. Full payment would have to be made to NBS directly for any fees before you would be allowed to sign up for a new payment plan.
  • Our system shows you already have a payment plan in place.
If you are having trouble signing up for a plan or gaining access to the payment plan portal, please contact the Cashierís office and we would be happy to help you.

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NBS states I owe them money for NSF fees, why?

NBS charges $30.00 each time they are unable to draft a scheduled payment per the payment plan you sign up for a semester. If those fees were never paid then NBS blocks you from setting up a new payment plan until those owed fees are paid in full. NBS sent emails when those fees were incurred and why. Example: You had a payment plan for Fall semester and it was unable to draft one of the scheduled payments. NBS charged your payment plan account $30.00. If it never was able to draft that fee during that payment plan timeframe, then it will block any future access to the payment plan portal until its paid in full to NBS.

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I just realized I didn't have enough money in my account for the enrollment fee and/or the down payment, what will happen?

If NBS is unable to draft the $25 fee and/or any associated down payment, your contract will automatically terminate and you will have to complete the process again. The college is notified of these failures within 24-48 hours and your classes may be in jeopardy of being dropped if this occurs before the Full Term Drop Deadline for the semester.

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I do not have a computer, how can I enroll for the payment plan?

You can enroll on any computer either at home, on campus or a public computer such as the city library. The college does have computer labs on all campuses for students to use. You can only sign up for a payment plan online thru the Aims website.

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I'm having trouble with the MyPaymentPlan application process, how can I get help?

The college has available a Step by Step guide for the application process. The guide can be found by going to the Cashier homepage and clicking on the MyPaymentPlan link or by using the following url: http://www.aims.edu/student/cashier/ecashier/stepByStep.pdf. We also have available a video demonstrating the application process. If you are still having difficulties with completing the application, please contact NBS (Nelnet) at (800) 609-8056 or any Cashierís office with the college. address you indicated on the contract.

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How soon is the college notified of my registration in the MyPaymentPlan?

The college is notified of your completed online agreement within 5-10 minutes. The payment plan system will place a flag on your Aims tuition account indicating to us you have made payment arrangements for the semester. You will also receive an acknowledgment email notification to verify your registration with FACTS/NBS to the email address you indicated on the contract. Once you receive the confirmation email, than you can expect the school got notified and your classes will not be dropped.

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How often is MyPaymentPlan company notified of changes for my Aims tuition account balance? (examples: dropped/added classes, additional payments)

Payment plans are updated on a regular basis throughout the month. Generally we update payment plans once a week on Thursdays and also the 1st of every month. The Payment plan system will notify you by email whenever a change occurs with your payment plan. The student and/or responsible party can login into the MyPaymentPlan website to view their NBS account at all times. Please remember the balance showing on MyPaymentPlan account my not match to the Aims account due to timing of reports between the two agencies. PLEASE NOTE: ANY SCHEDULE AND/OR TUITION BALANCE CHANGES MADE WITHIN 5-7 BUSINESS DAYS OF THE EXPECTED DRAFT MAY NOT CHANGE THAT NEXT MONTHLY PAYMENT FOR THAT MONTH. BE PREPARED TO MAKE YOUR REGULAR MONTHLY PAYMENT, YOUR REMAINING MONTHS OF PAYMENTS WILL BE ADJUSTED DUE TO THE CHANGE MADE.

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How am I notified of changes or updates to my payment plan?

The payment plan system will email all notifications to the email address you indicated while setting up the payment plan. Please make sure you indicate a current email and that its one that you check on a regular basis. After setting up a payment plan, make sure to check your spam folder on a regular basis to ensure you are receiving the emails. If an item is sent to spam, you should be able to open the email and then indicate in your mail settings that all emails from that sender are not spam. This will prevent all future emails from NBS to go to your inbox and not to spam.

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Can my parent(s)or other person sign up for a payment plan for my tuition balance?

Generally no. The MyPaymentPlan application weblink is located inside of the myAims login. To access MyPaymentPlan the person would need to know the username/password for that particular student to gain access to the Aims website. Students and parents/responsible party can complete the agreement together or the student can complete the agreement for the responsible party and the responsible party financial information pieces. Due to FERPA regulations, only students have access to myAims. The college is not able to create username/passwords for anyone other than the student.

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My balance is now zero, will the payment plan end/terminate?

Once your account has a balance of zero, then your payment plan goes to an inactive status. If at any time during the remainder of the semester you incur any charges then the plan will re-activate and draft monthly payments until its paid in full. Example: Financial aid pays to your account and pays your balance off and a refund is issued to you. At that moment you would have a zero balance and your payment plan will go to inactive. Now if you add a course or financial aid adjusts your account for a repayment of funds, then once the college reports that new balance, then it will start drafting monthly payments again based on that new balance.

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I have a 3rd party paying for my full/partial tuition, do I need to sign up for a payment plan?

No; If a 3rd party entity is paying your tuition in full or partial for the semester, than you will not need to sign up for an payment plan. Please remember, your 3rd party Tuition Authorization form is due to the Cashierís office by the First Payment Deadline or all your classes will be dropped at 10pm that night of the deadline. If you register after the First Payment Deadline, then the Tuition Authorization is due same day of registration or all classes will be dropped at 10pm that night.

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I have been awarded Financial Aid for the semester, do I need to sign up for a payment plan?

It depends; the answer would be no as long as you have been officially awarded* Financial Aid for the semester then you will not need to sign up for payment plan. All students can view their Financial Aid award status on their 'My Financials' tab online by clicking on the ďMy Financial AidĒ link located on the page. If you haven't received your Award letter, then you will need to sign up for a payment plan while financial aid continues to process your FAFSA. Just completing the FAFSA online does not guarantee that the school will award you. You will need to make the monthly payments until your aid pays to your account. *Awarded is defined as: Aims Community College has officially mailed/emailed the student a Award Letter stating the maximum amount the student is eligible to receive for the semesters indicated. (Full time 12 credit hours). Student has met requirements for eligibility based on the information supplied on the FAFSA and any other additional documentation submitted to the college.

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Can I pay in cash for the enrollment fee?

MyPaymentPlan system only accepts a bank account routing/account number or credit/debit card online to pay the $25 enrollment fee, any down payments and the monthly payments. Payment of the $25 enrollment fee in cash cannot be made with the college. If the student does not have a checking/savings, credit or debit card, then the student can go to a local merchant and purchase a prepaid card. The prepaid card must state it is reloadable and be able to handle re-occurring transactions. The student can place the funds on that card then use the 16 digits on the card to complete the payment plan agreement. Some cards give you a temp card then mail you another card within 30 days. When you get that new card, the student needs to call Nelnet directly or login to MyPaymentPlan website to update the contract with the new card number.

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I don't have a checking or savings account and no credit card. How can I still enroll?

The payment plan system requires you must have either a checking/savings account or a credit/debit card available to sign up for a plan. If you donít have one of those accounts available, we have several suggestions:
  • You can always pay your balance in full to the school by the payment deadlines.
  • Students can open an account at a financial institution, either a checking or savings account
  • Purchase a Prepaid reloadable credit card (Visa, Mastercard, Discover or American Express) from any store. Please remember to reload the Prepaid credit card with the proper amount each month in order for the payment plan system to process the monthly payment each month per the payment plan you choose. The student can place the funds on that card then use the 16 digits on the card to complete the payment plan agreement. Some cards give you a temp card then mail you another card within 30 days. When you get that new card, the student needs to call Nelnet directly or login to MyPaymentPlan website to update the contract with the new card number.
  • Load funds to your Aims Campus Discover card and then use the card info to sign up for a payment plan. Please visit www.acceluraid.com/aims for more information on how to load cash to your card.


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Can the date of the monthly payment be changed?

Yes. Monthly payments are only processed every 5th or 20th of the month unless it falls on the weekend or a holiday. If it falls on a weekend or holiday, then the monthly payment will be processed on the following business day. Students can contact the Greeley Cashierís office directly(970-339-6349) to request to move monthly payments to either the 5th or 20th of the month for their next payment draft. This request must be done at least 3 business days before that next scheduled draft to have it changed to another date. Changes to payment plans are not possible the day before or same day of the scheduled draft per banking regulations

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When and what time will the funds be withdrawn from my bank/credit card account?

We cannot determine the actual date/time it will attempt on your banking account. Students need to make sure the funds are available in the banking account as of the day the payment is scheduled per your agreement. Example: if your scheduled payment is for the 5th of the month, then you need to make sure funds are available as of the 5th. Funds can be debited from your banking account from the date of the scheduled draft up to 10 days later depending on several factors. NBS specifies the date each payment will occur but it is your financial institution that determines the time of day the payment is debited. NBS recommends you check with your financial institution to determine how far in advance funds should be deposited into your account to ensure the automatic payment clears. If a payment date falls on a weekend or holiday, the payment will be attempted the following business day.

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How soon does my down payment come out?

Your down payment, as stated in the brochure and on the payment plan website, comes out immediately. At the time you complete the online agreement, the down payment will be processed immediately. For clarification, immediate means have the funds available today! If the payment plan system is unable to draft the immediate down payment, your contract will automatically terminated and you will have to complete the process again. The college is notified of these failures within 24-48 hours and your classes may be in jeopardy of being dropped if this occurs the Full Term Drop Deadline for the semester.

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I registered for the payment plan but decided to pay the school in full. Can I stop my down payment?

NO! The down payment is immediate and there is no method by the school or the payment plan company to stop the attempt. We recommend you allow the down payment to process and post to your student account before making any payments to the school. This way you only pay the difference and avoid waiting for a refund to be sent to you. If you pay the school in full, then any funds paid thru the payment plan system will be refunded to you per refunding policies once the school receives the payment from the payment plan system. Payments can take up to 10 business days to post to your Aims account from the payment plan system. The college will send the updated balance to payment plan system electronically within 7 business days of your payment to the college to update your payment plan.

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I didn't realize I was short of funds in my account and there will not be enough money in my account for the down payment. What will happen?

If your down payment should return due to lack of funds, stop payment, or inaccurate banking, your agreement will be terminated. If an accurate e-mail address is provided, you will receive notification from FACTS/NBS on what steps to follow. CURRENTLY you will not be assessed a missed payment fee from FACTS/NBS, if the down payment fails. Please remember: If the down payment fails then you could be dropped from all your classes unless you make other payment arrangements per our current payment policies.

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How will I be notified of my payment information?

Once your agreement is posted to the NBS E-CASHIER system, you will receive a confirmation notification of your payment amount by e-mail or letter. Payments will be processed until the total balance is paid in full. The notification has important information you must have to log on to MyPaymentPlan Account. The notification also serves as a reminder that a $25.00 per semester nonrefundable NBS E-CASHIER Enrollment Fee will be processed from the account indicated on the agreement IMMEDIATELY upon completing the contract.

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Can I pay by phone with NBS E-CASHIER?

To help protect your privacy, NBS E-CASHIER asks the person responsible for the payments to create an access code. If you should call into NBS E-CASHIER inquiring about your NBS E-CASHIER agreement or inquire online through MyPaymentPlanAccount, you will be required to verify your NBS E-CASHIER Access Code. If you do not create an access code on your NBS E-CASHIER agreement, one will be randomly assigned to you. Your NBS E-CASHIER Access Code will be identified on your NBS E-CASHIER Confirmation Letter. Please remember to keep a copy of your confirmation letter.

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INFORMATION ON MISSED PAYMENTS

Should an automatic bank payment or credit card payment be missed, a $30.00 NBS E-CASHIER Missed Payment Fee will be automatically assessed to your account. You will be notified by NBS E-CASHIER of the missed payment via mail or e-mail. Generally NBS E-CASHIER will attempt that $30.00 NSF fee within 10 days of the NSF notification.

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I have changed my bank account and address. What do I need to do?

You need to call NBS e-Cashier directly and they will instruct you on when and how the bank account change will take place. Student may also log into the MyPaymentPlan website: https://secure.factstuition.com/facts/mypmtplan to update your information. Please be aware that changing from an ACH to a credit card or vise versa can not be done online. You will need to contact NBS to complete this. You will also be charged an additional $25.00 non-refundable fee for this request.

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I want to change from a checking account (ACH) to a credit card. What do I do?

Contact NBS e-Cashier for information. Your current NBS agreement may have to be terminated and a new one created due to the change. If this happens, you will pay another $25 enrollment fee for this and maybe a down payment will be necessary. Please bear in mind, that there must be payment plans still available for this to occur. Also, you will need to make this change far enough in advance of the next monthly payment in order to allow time for this change to take place.

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I want to change from one credit card account to another credit card account. What do I do?

You can call NBS e-Cashier directly and they will instruct you on how the change in credit card accounts can take place or log into the MyPaymentPlan website: https://secure.factstuition.com/facts/mypmtplan. Since you only want to change to another credit card, you may not have to pay an additional enrollment fee. Also, you will need to make this change far enough in advance of the next monthly payment in order to allow time for this change to take place.

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I registered for the payment plan can I pay the school for the next payment instead of NBS?

NO! If you attempt to pay Aims directly for the MyPaymentPlan scheduled payment, it WILL NOT cancel the schedule payment. Aims will report the reduction in balance to NBS and your scheduled payments will be adjusted only.

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Can my next scheduled payment be canceled or moved to another date?

No. Monthly scheduled payments only occur on the 5th or 20th of every month based on the payment plan you picked during the application process with NBS. If the payment misses on the 5th or the 20th of the month, NBS will send you a notice informing you of the missed payment and when they re-attempt the payment, you will also be assessed a $30 missed fee from NBS. (your banking institution may also assess your banking account a fee for a NSF charge) The only way to cancel the scheduled payments is to pay in full to Aims at least 5 business days before your next scheduled payment. Any payments received less than 7 business days before the scheduled draft will not affect that next scheduled payment.

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I dropped a class(es) after the 1st of the month, will that change that next monthly payment draft on the 5th?

NO, it will not. Any changes to accounts after the first of the month will not affect e-cashier and the system will draft that payment on the 5th as expected. Once Aims receives that payment made on the 5th, your remaining monthly payments will auto adjust to new amounts due to the dropped course and the payment.

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My financial aid posted after the 1st of the month will that change that next monthly payment draft on the 5th?

NO, it will not. Any changes to accounts after the first of the month will not affect the payment plan and the system will draft that payment on the 5th as expected. Again, the system will draft that payment on the 5th. Once Aims receives that payment made on the 5th, your remaining monthly payments will auto adjust to new amounts due to the dropped course and the payment. You will be refunded that payment per our refunding policies. Please bear in mind, it can take up to 10 days for Aims to receive that payment from e-cashier and post to your student account.

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My payment drafted, I donít see it posted to my Aims account. Why?

MyPaymentPlan is an entire separate system from Aims. It can take up to 10 days from the date of the scheduled draft to post to your student account here at Aims. Aims usually has all payments posted to student accounts by the 10th day after the scheduled draft. You will receive an email from Aims when the payment posts to your student account. Students can log into the MyPaymentPlan website: https://secure.factstuition.com/facts/mypmtplan to view your payment plan.

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