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Cashier's Office

MyPaymentPlan: FAQs

  1. Is it safe to enroll online?
  2. Is there an enrollment fee to sign up for a payment plan and how much is it?
  3. It won’t let me sign up for a payment plan, why?
  4. NBS states I owe them money for NSF fees. Why?
  5. I just realized I didn't have enough money in my account for the enrollment fee or the down payment. What will happen?
  6. I do not have a computer. how can I enroll for the payment plan?
  7. I'm having trouble with the MyPaymentPlan application process. How can I get help?
  8. How soon is the college notified of my registration in the MyPaymentPlan?
  9. How often is MyPaymentPlan company notified of changes for my Aims tuition account balance? (examples: dropped/added classes, additional payments)
  10. How am I notified of changes or updates to my payment plan?
  11. Can my parent(s)or other person sign up for a payment plan for my tuition balance?
  12. My balance is now zero/ Will the payment plan end?
  13. I have a third party paying for my full or partial tuition. Do I need to sign up for a payment plan?
  14. I have been awarded financial aid for the semester. Do I need to sign up for a payment plan?
  15. Can I pay in cash for the enrollment fee?
  16. I don't have a checking or savings account and no credit card. How can I still enroll?
  17. Can the date of the monthly payment be changed?
  18. When and what time will the funds be withdrawn from my bank or credit card account?
  19. How soon does my down payment come out?
  20. I registered for the payment plan but decided to pay the school in full. Can I stop my down payment?
  21. I didn't realize I was short of funds in my account, and there will not be enough money in my account for the down payment. What will happen?
  22. How will I be notified of my payment information?
  23. Can I pay by phone with NBS E-CASHIER?
  24. What about missed payments?
  25. I have changed my bank account and address. What do I need to do?
  26. I want to change from a checking account (ACH) to a credit card. What do I do?
  27. I want to change from one credit card account to another credit card account. What do I do?
  28. I registered for the payment plan can I pay the school for the next payment instead of NBS?
  29. Can my next scheduled payment be canceled or moved to another date?
  30. I dropped a class(es) after the first of the month. Will that change that next monthly payment draft on the fifth?
  31. My financial aid posted after the first of the month. Will that change that next monthly payment draft on the fifth?
  32. My payment drafted, but I don’t see it posted to my Aims account. Why?

Is it safe to enroll online?

All information is kept confidential, and all information is encrypted.

Is there an enrollment fee to sign up for a payment plan and how much is it?

There is a $25 non-refundable enrollment fee when you sign up for MyPaymentPlan. Nelnet Business Solutions (NBS) will deduct the fee from your banking institution IMMEDIATELY upon completion of the contract (as soon as you click the Authorize button).

It won’t let me sign up for a payment plan. Why?

There could be several reasons the system does not show a Setup Payment plan button.

If you are having trouble signing up for a plan or gaining access to the payment plan portal, please contact the Cashier’s office and we would be happy to help you.

NBS states I owe them money for NSF fees, why?

NBS charges $30 each time it is unable to draft a scheduled payment per the payment plan you signed up for. If those fees were never paid, then NBS blocks you from setting up a new payment plan until those owed fees are paid in full. NBS sent emails when those fees were incurred and why. Example: You had a payment plan for fall semester and it was unable to draft one of the scheduled payments. NBS charged your payment plan account $30. If it never was able to draft that fee during that payment plan time frame, then it will block any future access to the payment plan portal until it's paid in full to NBS.

I just realized I didn't have enough money in my account for the enrollment fee or the down payment? What will happen?

If NBS is unable to draft the $25 fee or any associated down payment, your contract will automatically terminate, and you will have to complete the process again. The college is notified of these failures within 24-48 hours and your classes may be in jeopardy of being dropped if this occurs before the Full Term Add Deadline for the semester.

I do not have a computer. How can I enroll for the payment plan?

You can enroll on any computer either at home, on campus or a public computer such as one at the city library. The college does have computer labs on all campuses for students to use. You can only sign up for a payment plan online through the Aims website.

I'm having trouble with the MyPaymentPlan application process. How can I get help?

Please log into MyAims and click on the Setup/Manage your MyPaymentPlan web link located on the MyFinancials tab.  Once you are on your MyPaymentPlan dashboard, locate the Chat help link found on the top right hand side of the screen.   If you are still having difficulties with completing the application, please contact NBS (Nelnet) at (800) 609-8056 or any Cashier’s office with the college.

How soon is the college notified of my registration in the MyPaymentPlan?

The college is notified of your completed online agreement within 5-10 minutes. The payment plan system will place a flag on your Aims tuition account indicating to us you have made payment arrangements for the semester. You will also receive an acknowledgment email notification to verify your registration with NBS to the email address you indicated on the contract. Once you receive the confirmation email, than you can expect the school got notified and your classes will not be dropped.

How often is MyPaymentPlan company notified of changes for my Aims tuition account balance? (examples: dropped/added classes, additional payments)

Payment plans are updated on a regular basis. Generally, we update payment plans once a day.  The payment plan system will notify you by email whenever a change occurs with your payment plan. The student or responsible party can login to the MyPaymentPlan website to view the NBS account at all times. Please remember the balance showing on MyPaymentPlan account may not match to the Aims account due to timing of reports between the two agencies. PLEASE NOTE: ANY SCHEDULE OR TUITION BALANCE CHANGES MADE WITHIN 2-3 BUSINESS DAYS OF THE EXPECTED DRAFT MAY NOT CHANGE THE MONTHLY PAYMENT FOR THAT MONTH. BE PREPARED TO MAKE YOUR REGULAR MONTHLY PAYMENT. YOUR REMAINING MONTHS OF PAYMENTS WILL BE ADJUSTED DUE TO THE CHANGE MADE.

How am I notified of changes or updates to my payment plan?

The payment plan system will email all notifications to the email address you indicated while setting up the payment plan. Please make sure you indicate a current email and that it's one that you check on a regular basis. After setting up a payment plan, make sure to check your spam folder on a regular basis to ensure you are receiving the emails. If an item is sent to spam, you should be able to open the email and then indicate in your mail settings that all emails from that sender are not spam. This will prevent all future emails from NBS from going to spam.

Can my parent(s)or other person sign up for a payment plan for my tuition balance?

The student can setup a Guest login account for parents or other parties assisting with your education. Once the Guest completes login setup, the Guest can access the Payment Plan portal and set up a payment plan on your behalf. Due to FERPA regulations, only students have access to myAims. The college is not able to create username and passwords for anyone other than the student.

My balance is now zero. Will the payment plan end?

Once your account has a balance of zero, then your payment plan goes to an inactive status. If at any time during the remainder of the semester you incur any charges, then the plan will re-activate and draft monthly payments until it is paid in full. Example: Financial aid pays to your account, pays your balance off and a refund is issued to you. At that moment you would have a zero balance and your payment plan would go to inactive. Now, if you add a course or financial aid adjusts your account for a repayment of funds -- once the college reports that new balance -- then it will start drafting monthly payments again based on that new balance.

I have a third party paying for my full or partial tuition. Do I need to sign up for a payment plan?

No. If a third-party entity is paying your tuition in full or partial for the semester, then you will not need to sign up for a payment plan. The entity must have paperwork on file with the Cashier office by the deadlines to prevent you from being dropped. A third party is not a parent, grandparent, guardian, etc. A third-party entity is a federal, state, county or government agency such as Veteran Affairs, Workforce, DVR, TAA, Embassy’s, Career Ladder, CAMP, employer, etc.

I have been awarded financial aid for the semester. Do I need to sign up for a payment plan?

It depends. The answer would be no, as long as you have been officially awarded* financial aid for the semester. All students can view their financial aid award status on their My Financials tab online by clicking on the My Financial Aid link located on the page. If you haven't received your award letter, then you will need to sign up for a payment plan while financial aid continues to process your FAFSA. Just completing the FAFSA online does not guarantee that the school will award you. You will need to make the monthly payments until your aid pays to your account.

Awarded is defined as: Aims Community College has officially mailed or emailed the student an Award Letter stating the maximum amount the student is eligible to receive for the semesters indicated. (Full time 12 credit hours). the student has met requirements for eligibility based on the information supplied on the FAFSA and any other additional documentation submitted to the college.

Can I pay in cash for the enrollment fee?

No. MyPaymentPlan system only accepts a bank account routing/account number or credit or debit card online to pay the $25 enrollment fee, any down payments and monthly payments. Payment of the $25 enrollment fee in cash can not be made with the college.

I don't have a checking or savings account and no credit card. How can I still enroll?

The payment plan system requires you must have either a checking or savings account or a credit or debit card available to sign up for a plan. If you don’t have one of those accounts available, we have several suggestions:

Can the date of the monthly payment be changed?

It depends. Students can contact the Greeley Cashier’s office directly at (970) 339-6349 to request moving monthly payments to either the 5th or 20th of the month for the next payment draft. This request must be done at least three business days before that next scheduled draft to have it changed to another date. Changes to payment plans are not possible the day before or same day of the scheduled draft per banking regulations

When and what time will the funds be withdrawn from my bank or credit card account?

We cannot determine the actual time it will attempt on your banking account. Students need to make sure the funds are available in the banking account as of the day the payment is scheduled per your agreement. Monthly payments are only processed every 5th or 20th of the month, unless the date falls on the weekend or a holiday. If so,  then the monthly payment will be processed on the following business day.

Your payment draft schedule is indicated on your confirmation email from NBS or you may log into your MyPaymentPlan account to view your account information. 

How soon does my down payment come out?

Your down payment, is IMMEDIATE as stated in the terms and conditions and on the payment plan website. At the time you complete the online agreement, the down payment will be processed immediately. For clarification, immediate means have the funds available that same day!

I registered for the payment plan but decided to pay the school in full. Can I stop my down payment?

NO! The down payment is immediate and there is no method by the school or the payment plan company to stop the attempt. We recommend you allow the down payment to process and post to your student account before making any payments to the school.

I didn't realize I was short of funds in my account, and there will not be enough money in my account for the down payment. What will happen?

If your down payment should return due to lack of funds, stop payment, or inaccurate banking, your agreement will be terminated. If an accurate e-mail address is provided, you will receive notification from NBS on what steps to follow. Currently, you will not be assessed a missed payment fee from NBS if the down payment fails. Please remember: If the down payment fails, then you could be dropped from all your classes unless you make other payment arrangements per our current payment policies.

How will I be notified of my payment information?

Once your agreement is posted to the NBS MyPaymentPlan system, you will receive a confirmation notification of your payment amount by e-mail or letter.

Can I pay by phone with NBSMyPaymentPlan company?

Payments are not accepted over the phone with NBS.  Students are to log into MyAims and go to the Setup/Manage your MyPaymentPlan link.  On your MyPaymentPlan dashboard is a button that will allow you to pay an additional amount toward your payment plan.  Additional payments are also accepted at the college but must be made 3-7 business days before the next payment draft in order to reduce or eliminate that payment draft. 

What about missed payments?

Should an automatic bank payment or credit card payment be missed, a $30 NBS non-sufficient missed payment fee will be automatically assessed to your account. You will be notified by NBS  of the missed payment via mail or e-mail. Generally NBS will attempt that $30 NSF fee within 10 days of the NSF notification.

I have changed my bank account and address. What do I need to do?

Students can update their banking information online by clicking on their Setup/Manage your MyPaymentPlan link found on the MyFinancials tab inside MyAims.  Once on your dashboard, locate the Financial Account link on your toolbar.  You can then update that information. If any questions, contact NBS customer service for assistance. 

I want to change from a checking account (ACH) to a credit card. What do I do?

Students can update their banking information online by clicking on their Setup/Manage your MyPaymentPlan link found on the MyFinancials tab inside MyAims.  Once on your dashboard, locate the Financial Account link on your toolbar.  You can then update that information. If any questions, contact NBS customer service for assistance. 

Also, you will need to make this change far enough in advance of the next monthly payment in order to allow time for this change to take place.

I want to change from one credit card account to another credit card account. What do I do?

Students can update their banking information online by clicking on their Setup/Manage your MyPaymentPlan link found on the MyFinancials tab inside MyAims.  Once on your dashboard, locate the Financial Account link on your toolbar.  You can then update that information. If any questions, contact NBS customer service for assistance. 

Also, you will need to make this change far enough in advance of the next monthly payment in order to allow time for this change to take place.

I registered for the payment plan. Can I pay the school for the next payment instead of NBS?

NO! If you attempt to pay Aims directly for the MyPaymentPlan scheduled payment, it WILL NOT cancel the scheduled payment. Aims will report the reduction in balance to NBS and your scheduled payments will be adjusted only.

Can my next scheduled payment be canceled or moved to another date?

It depends. You can call the Greeley Cashier office and talk to a staff member. We will review your account and determine if your request can be completed.

I dropped a class or classes after the first of the month. Will that change that next monthly payment draft on the fifth?

It depends on several things. Depending on timing and our weekly updates to their system. We generally tell students to expect the payment to draft as scheduled.

My financial aid posted after the  first of the month will that change that next monthly payment draft on the fifth?

It depends on several things, including timing and weekly updates to the system. We generally tell students to expect the payment to draft as scheduled.

My payment drafted, but I don’t see it posted to my Aims account. Why?

MyPaymentPlan is an entire separate system from Aims. It can take up to 10 days from the date of the scheduled draft to post to your student account at Aims. Aims usually has all payments posted to student accounts by the 10th day after the scheduled draft. You will receive an email from Aims when the payment posts to your student account. Students can log into their MyPaymentPlan account to view all activity on their plan.