Cashier's Office

HOURS

Mar 20 - May 7, 2016
DayTime
Sun: Closed
Mon: 8:00 am - 6:00 pm
Tue: 8:00 am - 5:00 pm
Wed: 8:00 am - 5:00 pm
Thu: 8:00 am - 5:00 pm
Fri: 8:00 am - 3:00 pm
Sat: Closed
Upcoming Hours

CONTACT
Cashier's Office
College Center, 1st Floor
PO Box 69
Greeley, CO 80632

phone: (970) 339-6349
fax: (970) 506-6952
cashier@aims.edu

LOCATIONS
Greeley
Loveland
Fort Lupton

 

FAQs

Frequently Asked Questions for: Cashiers Office - Refunds

  1. When are refunds available?
  2. Will students be issued an Aims Campus card for Summer 2016 semester?
  3. I registered for Fall 2016, will I be sent an Aims Campus card?
  4. Will funds still be placed on the Campus Card after March 14, 2016?
  5. I have Summer 2016 financial aid funds, how will I get the refund?
  6. Can I request a paper check instead of the funds being placed on my current Campus Card?
  7. Can I opt out from the card and receive paper checks instead?
  8. I was issued a paper refund check, why?
  9. The refund is on my Campus card, how do I buy my textbooks?
  10. What ATM’s are available for free withdrawals from the card?
  11. I dropped a class and my parents paid, can the refund be issued to my parents?
  12. I dropped a course(es) during the add/drop period for the semester, when is my refund available?
  13. I have been deployed for active military service, can my spouse receive my refund?
  14. I haven't received an email notifying me of a refund, what do I do?
  15. I paid by credit card, can the credit card be credited for the refund instead?
  16. My parents paid by credit card for my account, can you credit their credit card for the refund instead of issuing the refund to the student?
  17. Can my refund be used to pay for any current charges on my student account that occurred after the refund was issued?
  18. I am a High School student; can the refund be issued to my parent(s)?
  19. I lost my Campus Card, how do I get a replacement?
  20. The card was mailed to my old address or lost in the mail, what do I do now?
  21. Is the card secure?
  22. Is Direct Deposit option available?

When are refunds available?

Refunds are processed per the following schedule: For Financial aid refunds:
  • Starting the 1st Day of Classes thru the Full term Drop deadline for the current semester in session, refunds are processed every day and a paper check is available the next business day.
  • After the Full term drop deadline has passed, refunds for current semester are processed twice a week.
    • Refund processed on your student account Monday – Paper check available Tuesday.
    • Refund processed on your student account Wednesday – Paper check available Thursday
All refunds for any prior semesters are only processed once a week, every Wednesday, and the paper check will be available on that corresponding Thursday. Financial aid recipients can expect a refund to be available 2-7 business days from the day funds are posted to their student account and creates an overpayment. Non financial aid students (self paid, 3rd party, etc) should expect a refund by paper check for any dropped courses or overpayments within 2-7 business days after the semester Full term drop deadline (not any sooner) After the semester Full term drop deadline, refunds are generated within 2-7 business days from the date an overpayment is generated on your student account. All refunds are issued by paper check.

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Will students be issued an Aims Campus card for Summer 2016 semester?

No. Effective March 14, 2016 the college has ceased to issue Aims campus cards to students due to changes in the Department of Education regulations. Students who do not have a card, will not be issued one. Those students can expect to receive all refunds by paper check until further notice.

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I registered for Fall 2016, will I be sent an Aims Campus card?

No. Effective March 14, 2016 the college has ceased to issue Aims campus cards to students due to changes in the Department of Education regulations. Students who do not have a card, will not be issued one. Incoming Fall students should monitor their myAims email account, Aims Weekly newsletters and other college announcements for upcoming news on refund policies.

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Will funds still be placed on the Campus Card after March 14, 2016?

Yes, students with campus cards can expect all refunds processed from March 14, 2016 thru April 30, 2016 to be placed on their card accounts. Starting May 1, 2016, any refund will be issued by paper check. Please note: All students must have all funds removed from their card accounts by May 30, 2016. If not completed, the card will be unusable and a paper check will be issue the student per the address on record with the card company.

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I have Summer 2016 financial aid funds, how will I get the refund?

All students registered for Summer 2016 can expect to receive all refunds by paper check. The 1st checks will be available 1st day of classes – not any sooner. Watch your myAims email for refund notifications.

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Can I request a paper check instead of the funds being placed on my current Campus Card?

Yes but timing is key here, once you are issued a Campus Card, all refunds will be placed on the Campus card account until April 30, 2016. You can only have paper checks issued to you if complete the Opt out request form with the Cashier’s office. Once the funds are on the Campus Card, you will be able to: Until May 30th
  • Make everyday purchases wherever Discover is accepted – no per transaction fees
  • Use bill pay – no fees
  • Transfer funds to your checking or savings account – no fees
  • Get cash back on purchases - no per transaction fees
  • Use the on campus Acceluraid ATM for free. You can also use your card to get cash at any ATM where you see the Discover®, Pulse®, Money Pass®, or Star® logo. Always choose Checking when asked which type of account you want to withdraw from.


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Can I opt out from the card and receive paper checks instead?

Yes. Students need to complete the opt out request form available online or visit a Cashier’s office. Please be aware that this could delay you receiving your refund. Checks are only issued once a week, available on Thursday’s only, by the college.

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I was issued a paper refund check, why?

A couple of reasons:
  • Student has submitted an Opt out form and requested all funds to be refunded by paper check. Please be aware that paper checks are only issued once a week and available on Thursday’s.
  • Campus card program is being discontinued. Any new student or never issued a card prior to March 14th will not be issued a card. Refunds are by paper check only.


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The refund is on my Campus card, how do I buy my textbooks?

Once the funds are on your Campus Card, you may use the card to purchase your books. The card can be used like a debit card/signature based card to purchase your books either at the campus bookstore, online or anywhere Discover is accepted. This option will not be available after May 30, 2016. Campus card program is being discontinued.

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What ATM’s are available for free withdrawals from the card?

Located in the College Center on the Greeley campus is an ATM.
  • Free withdrawals
  • $500 per withdrawal, $3000 per day limits
  • Dispenses cash in $100 and $20 increments
Students can also visit any Pulse ATM for 2 free withdrawals per each refund loaded to your card. List of participating ATM locations can be found on the Acceluraid website. Please contact Acceluraid for all questions. This option will not be available after May 30, 2016. Campus card program is being discontinued.

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I dropped a class and my parents paid, can the refund be issued to my parents?

Refunds are ONLY issued to the student. It is the student’s responsibility to repay parents, guardians or other parties.

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I dropped a course(es) during the add/drop period for the semester, when is my refund available?

Eligible Refunds for dropped courses are generated 2-10 business days after the Full term drop deadline for the semester – not any sooner. After the semester Full term drop deadline, refunds for dropped courses, overpayments, etc are processed within 2-7 business days after a credit balance is generated on the student tuition account. If you are a financial aid recipient and you dropped a course(es), your financial aid eligibility may be affected. Please see a financial aid staff member to discuss the matter.

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I have been deployed for active military service, can my spouse receive my refund?

All eligible refunds can only be issued to the student due to FERPA laws.

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I haven't received an email notifying me of a refund, what do I do?

  • Log into myAims and check your email and check your student tuition account.
  • Contact the Aims Cashier office at 970-339-6349 or by email at cashier@aims.edu


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I paid by credit card, can the credit card be credited for the refund instead?

No, Aims Community College cannot send a credit back to the credit card used for payment. All students should expect to be issued a refund per our refunding policies.

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My parents paid by credit card for my account, can you credit their credit card for the refund instead of issuing the refund to the student?

No, Aims Community College cannot send a credit back to the credit card used for payment.

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Can my refund be used to pay for any current charges on my student account that occurred after the refund was issued?

Once the refund is issued to you, it is your responsibility to pay the college for the additional charges by all payment deadlines.

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I am a High School student; can the refund be issued to my parent(s)?

No, refunds are issued to the student in the form of a paper check.

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I lost my Campus Card, how do I get a replacement?

Please contact Acceluraid at 1-866-930-4065 and press the * key to reach a customer service representative. You will need your student id, full name and/or access code. A $10 fee may apply and need to be paid to Acceluraid before your card can be reissued. The college does not issue replacement cards at the campus locations. You may log into your Acceluraid account and transfer funds to your own checking or savings account to be able to access your funds while your new card is in process of being mailed to you. Please note: Aims Campus card will be discontinued May 30, 2016. All funds must be removed, transferred or used by midnight May 30, 2016 to avoid any delay in you accessing these funds. Please call Acceluraid for assistance.

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The card was mailed to my old address or lost in the mail, what do I do now?

Please contact Acceluraid at 1-866-930-4065 and press * to reach a customer service representative.

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Is the card secure?

Yes. All funds on the card are protected under FDIC banking regulations.

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Is Direct Deposit option available?

Not at this time. Starting Fall 2016 semester, this option will be available thru the new refund choice menu we will offer. Watch your myAims email and Aims Weekly newsletters for upcoming details.

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