Cashier's Office

HOURS

Apr 20 - May 10, 2014
DayTime
Sun: Closed
Mon: 8:00 am - 5:00 pm
Tue: 8:00 am - 5:00 pm
Wed: 8:00 am - 5:00 pm
Thu: 8:00 am - 5:00 pm
Fri: 8:00 am - 5:00 am
Sat: Closed
Upcoming Hours

CONTACT
Cashier's Office
College Center, 1st Floor
PO Box 69
Greeley, CO 80632

phone: (970) 339-6349
fax: (970) 506-6952
cashier@aims.edu

LOCATIONS
Greeley
Loveland
Fort Lupton

 

FAQs

Frequently Asked Questions for: Cashiers Office - Refunds

  1. When are refunds available?
  2. Who will receive Campus Cards?
  3. Will a new card be issued every semester?
  4. I am not receiving financial aid, why am I receiving a Campus Card?
  5. What happens if I do not activate my Campus card?
  6. Will funds still be placed on the Campus Card if i do not activate my Campus card?
  7. Can I request a paper check instead of the funds being placed on my Campus Card?
  8. Can I opt out from the card and receive paper checks instead?
  9. Is the card a credit card?
  10. I was issued a paper refund check, why?
  11. The refund is on my Campus card, how do I buy my textbooks?
  12. What ATM’s are available for free withdrawals from the card?
  13. I dropped a class and my parents paid, can the refund be issued to my parents?
  14. I dropped a course(es) during the add/drop period for the semester, when is my refund available?
  15. I have been deployed for active military service, can my spouse receive my refund?
  16. I haven't received an email notifying me of a refund, what do I do?
  17. I paid by credit card, can the credit card be credited for the refund instead?
  18. My parents paid by credit card for my account, can you credit their credit card for the refund instead of issuing the refund to the student?
  19. Can my refund be used to pay for any current charges on my student account that occurred after the refund was issued?
  20. I am a High School student; can the refund be issued to my parent(s)?
  21. I lost my Campus Card, how do I get a replacement?
  22. The card was mailed to my old address or lost in the mail, what do I do now?
  23. Is the card secure?

When are refunds available?

Refunds are processed to the Aims Campus Cards per the following schedule:

For Financial aid refunds:
  • Starting the 1st Day of Classes thru the Add/Drop period for the current semester in session, refunds are processed every day and funds placed on your Campus Card within 48 business hours.
    • Please note: if a refund is issued via paper check, those are only issued once a week and available on Thursday’s only.
  • After the Add/drop deadline has passed, refunds for current semester are processed twice a week.
    • Refund processed on your student account Monday – funds on your Campus card that Wednesday.
    • Refund processed on your student account Wednesday – funds on your Campus card that Friday.
All refunds for any prior semesters are only processed once a week, every Wednesday. Students can expect the funds to be available on their Campus card on that Friday. Financial aid recipients can expect a refund to be available 2-7 business days from the day funds are posted to their student account and creates an overpayment.

Non financial aid students (self paid, 3rd party, etc) should expect a refund to their campus cards for any dropped courses or overpayments within 2-7 business days after the semester add/drop deadline.(not any sooner) After the semester add/drop deadline, refunds are generated within 2-7 business days from the date an overpayment is generated on your student account. All refunds are placed on the student’s Campus Card.

  • Please note: if a refund is issued via paper check, those are only issued once a week and available on Thursday’s only.



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Who will receive Campus Cards?

ALL students registered with the college will receive a Campus Card. This includes:
  • All students receiving financial aid – Grants, scholarships and loans
  • All students receiving 3rd party tuition assistance
  • High School students
  • All students taking undergraduate courses
  • EVERYONE
Generally students can expect a Campus card mailed to them within 14 business days of registration. If you have not received your Campus card by the beginning of the semester, please contact the Cashier’s Office for assistance.

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Will a new card be issued every semester?

NO!! Students need to keep their Campus card for their entire time with the college. It’s a one- time issuance. You will not receive a new card every semester. If you destroy or lose your card, you will need to contact Acceluraid and request a new card issued to you. A $10 fee may apply. The college does not issue Campus cards on campus

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I am not receiving financial aid, why am I receiving a Campus Card?

ALL students registered with the college will receive a Campus Card. Generally students can expect a Campus card mailed to them within 14 business days of registration or by the 1st day of classes. If you have not received your Campus card by the beginning of the semester, please contact the Cashier’s Office for assistance. The college may need additional information from you in order for a card to be issued.

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What happens if I do not activate my Campus card?

All refunds will be placed on your campus card account. Students need to activate their Campus Card in order to access their funds and avoid delays in their funds. If the student does not activate their Campus Card within 10 days of the funds loaded to their card, Acceluraid will automatically send the funds back to the college and the college will issue a paper check in the amount of the funds returned from Acceluraid. If you owe anything to the college, that balance owed will be taken out of the funds and any funds remaining will be refunded to you.

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Will funds still be placed on the Campus Card if i do not activate my Campus card?

Yes, all refunds will be placed on your campus card account. Students need to activate their Campus Card in order to access their funds and avoid delays in their funds. If the student does not activate their Campus Card within 10 days of the funds loaded to their card, Acceluraid will automatically send the funds back to the college and the college will issue a paper check in the amount of the funds returned from Acceluraid. If you owe anything to the college, that balance owed will be taken out of the funds and any funds remaining will be refunded to you.

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Can I request a paper check instead of the funds being placed on my Campus Card?

No, once you are issued a Campus Card, all refunds will be placed on the Campus card account. You can only have paper checks issued to you if complete the Opt out request form with the Cashier’s office. Once the funds are on the Campus Card, you will be able to:
  • Make everyday purchases wherever Discover is accepted – no per transaction fees
  • Use bill pay – no fees
  • Transfer funds to your checking or savings account – no fees
  • Get cash back on purchases - no per transaction fees
  • Use the on campus Acceluraid ATM for free. You can also use your card to get cash at any ATM where you see the Discover®, Pulse®, Money Pass®, or Star® logo. Always choose Checking when asked which type of account you want to withdraw from.


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Can I opt out from the card and receive paper checks instead?

Yes. Students need to complete the opt out request form available online or visit a Cashier’s office. Please be aware that this could delay you receiving your refund. Checks are only issued once a week, available on Thursday’s only, by the college.

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Is the card a credit card?

NO. The card is a prepaid discover card. Basically like a cash or gift card that is not connected to your financial world outside the college. You cannot overdraft the card or incur debt. The card does allow you the functionality of bill pay and free access to your funds in many ways.

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I was issued a paper refund check, why?

The college only issues paper refund checks when the following has occurred:
  • College unable to issue Campus Card to student due to:
    • Invalid mailing address on file with college. Based on USPS standards.
    • Student has NO home phone number on file with college
    • College does not have student’s SSN# on file
  • Timing of issuance of Campus Card from Acceluraid. Card in process of being issued but not mailed out.
  • Funds loaded to card but activation of card did not occur within 10 days of Aims loading the refund to the card. Acceluraid returned the funds to the college and the college issued a paper check for those funds.
  • Student has submitted an Opt out form and requested all funds to be refunded by paper check. Please be aware that paper checks are only issued once a week and available on Thursday’s.
Please note, once a Campus card is issued to you ALL future refunds will be placed on the Campus card.

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The refund is on my Campus card, how do I buy my textbooks?

Once the funds are on your Campus Card, you may use the card to purchase your books. The card can be used like a debit card/signature based card to purchase your books either at the campus bookstore, online or anywhere Discover is accepted.

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What ATM’s are available for free withdrawals from the card?

Located in the College Center on the Greeley campus is an ATM.
  • Free withdrawals
  • $500 per withdrawal, $3000 per day limits
  • Dispenses cash in $100 and $20 increments
Students can also visit any Pulse ATM for 2 free withdrawals per each refund loaded to your card. List of participating ATM locations can be found on the Acceluraid website. Please contact Acceluraid for all questions.

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I dropped a class and my parents paid, can the refund be issued to my parents?

Refunds are ONLY issued to the student. Once the funds are on your Aims Campus card, you can transfer the funds to your parents bank account, use bill pay or get cash from an ATM to give the funds to your parent. Starting Summer 2013, your campus card now has direct deposit feature. Log into your Acceluraid card account online and click on the “My Choices” tab. Then choose Direct Deposit. You will be asked to enter routing and account number information so all future refund loads to your card from Aims will automatically be sent to the account you designate.

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I dropped a course(es) during the add/drop period for the semester, when is my refund available?

Eligible Refunds for dropped courses are generated 2-10 business days after the add/drop deadline for the semester. REFUNDS FOR DROPPED COURSES WILL NOT BE ISSUED UNTIL AFTER THE ADD/DROP DEADLINE. After the semester add/drop deadline, refunds for dropped courses, overpayments, etc are processed within 2-7 business days after a credit balance is generated on the student tuition account. If you are a financial aid recipient and you dropped a course(es), your financial aid eligibility may be affected. Please see a financial aid staff member to discuss the matter.

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I have been deployed for active military service, can my spouse receive my refund?

All eligible refunds can only be issued to the student due to FERPA laws.

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I haven't received an email notifying me of a refund, what do I do?

  • Log into myAims and check your email and check your student tuition account.
  • Log into your Campus Card account at www.Acceluraid.com/aims/ to view your campus card account online.
  • In Acceluraid, check your alerts to add or modify how the account notifies you of deposits and or transactions on your campus card
  • Contact the Aims Cashier office at 970-339-6349 or by email at macashier@aims.edu


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I paid by credit card, can the credit card be credited for the refund instead?

Aims Community College cannot send a credit back to the credit card used for payment. All students should expect to be issued a refund to their Aims Campus Card. Once the funds are on the Campus Card, you will be able to:
  • Use bill pay to pay our credit card.
  • Transfer funds to your checking or savings account.
  • Use the on campus Acceluraid ATM for free. You can also use your card to get cash at any ATM where you see the Discover®, Pulse®, Money Pass®, or Star® logo. Always choose Checking when asked which type of account you want to withdraw from.


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My parents paid by credit card for my account, can you credit their credit card for the refund instead of issuing the refund to the student?

Aims Community College cannot send a credit back to the credit card used for payment. All students should expect to be issued a refund to their Aims Campus Card. Once the funds are on your Aims Campus card, you can transfer the funds to your parents bank account, use bill pay or get cash from an ATM to give the funds to your parent. Starting Summer 2013, your campus card now has direct deposit feature. Log into your Acceluraid card account online and click on the “My Choices” tab. Then choose Direct Deposit. You will be asked to enter routing and account number information so all future refund loads to your card from Aims will automatically be sent to the account you designate.

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Can my refund be used to pay for any current charges on my student account that occurred after the refund was issued?

Once the refund is on your student Campus Card, you may use that card to pay for anything owed on your student account. You may login into MyAims and pay online or visit one of our convenient Cashier Office’s.

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I am a High School student; can the refund be issued to my parent(s)?

Refunds are issued to the student via the Aims Campus Card. The student then transfer the funds to the parents banking account, use bill pay or use the ATM to withdrawal funds and pay the parent. Starting Summer 2013, your campus card now has direct deposit feature. Log into your Acceluraid card account online and click on the “My Choices” tab. Then choose Direct Deposit. You will be asked to enter routing and account number information so all future refund loads to your card from Aims will automatically be sent to the account you designate.

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I lost my Campus Card, how do I get a replacement?

Please contact Acceluraid at 1-866-930-4065 and press 0 to reach a customer service representative. You will need your student id, full name and/or access code. A $10 fee may apply and need to be paid to Acceluraid before your card can be reissued. The college does not issue replacement cards at the campus locations. You may log into your Acceluraid account and transfer funds to your own checking or savings account to be able to access your funds while your new card is in process of being mailed to you.

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The card was mailed to my old address or lost in the mail, what do I do now?

Please contact Acceluraid at 1-866-930-4065 and press * to reach a customer service representative. You will need your student id, your full name and your new mailing address. A $10 fee may apply to reissue a new card and need to be paid to Acceluraid before your card can be reissued. The college does not issue replacement cards at the campus locations. You will need to wait for the new card before you can access your funds. If it has been 10 days since we placed the funds on the card, Acceluraid will return the funds to the college. The college will then issue a paper check just for those funds. All future refunds will continue to be issued to the Campus Card.

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Is the card secure?

Yes. All funds on the card are protected under FDIC banking regulations.

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