Community Standards and Student Conduct

Student Mediation, Assistance and Advocacy Program (MAAP)

If a student has a complaint, issue, concern, or problem with a college employee or department, another student or an instructional situation, the first step is to contact the Student Mediation, Assistance and Advocacy Program (MAAP) Office, located in the Student Life area in the College Center, room 130. The MAAP office is charged with assisting students and resolving their issues informally.

The MAAP office can provide the following services:

  1. Describe, explain and/or advise a student about the process they should use if a situation occurs in which the student is seeking guidance.
  2. Conduct an intake of the relevant information and complaint.
  3. Assist the student if an advocacy situation exists.
  4. Assist the student in interpreting and applying proper procedures as is appropriate and navigate the college system.
  5. Provide information for all students about their rights and responsibilities.
  6. Provide mediation services: student to student or student to employee as appropriate.
  7. Refer students to college resources or community resources as necessary.

If working with and through the MAAP office does not lead to a resolution, the student will be referred to another institutional process.

For more information on MAAP contact:
Ron Fay
Director of Student Life
(970)339-6359
ron.fay@aims.edu