Web Help Desk is the service center for all of your service ticket needs.
Examples of when to submit a Web Help Desk Ticket:
These requests received outside of office hours will be collected. However, action is not guaranteed until the next working day.
Please see the Aims Online (D2L) Technical Support page.
Pursue the procurement or implementation of new software or technology processes.
In order to help Aims utilize existing technology more effectively as well as learn and grow together as a "college-wide" team, fill out this form when considering new software, apps, or technology. Please first collaborate as needed with your Chair, Director, Dean, or VP regarding the new technology. We are creating a central location to document all technology in use at Aims Community College. This form will help you determine whether a technology is in use, and who can assist you or help adapt your new technology to our current systems. We are also recording what technologies did not meet our needs and why.
This form is used when a department would like to:
Some examples could include:
Once your initiation request has been submitted, you will be contacted by an IT employee to develop a mutually beneficial project timeline. Also, depending on the size and scope of the request, IT might perform an informal project requirements scope.