Find answers to frequently asked questions about Okta at Aims. If you do not find the answer to your question here, please contact the IT Service Desk or email email@example.com.
Okta uses a single username and password to give you easy access to all your applications.
You can contact the IT Service Center at (970) 339-6380 or firstname.lastname@example.org.
Your Okta username and password are the same as your Aims username and password. They can be used to access a number of resources including the Okta Dashboard. If you don't know your username, contact the IT Service Desk. If you've forgotten your password, click the 'Need help signing in?' link at the bottom of the sign-in page. Then click 'Forgot password' to reset it. If you don’t see these options, contact the IT Service Desk.
If you’ve forgotten your password, click the 'Need help signing in?' link at the bottom of the sign-in page. Then click 'Forgot password' to reset it. If that doesn’t work, call the IT Service Desk.
Click on your username in the menu, and select 'Settings'.
In the Change Password section, enter your current password and the new password you’ve chosen. Make sure your password meets the Aims password policy displayed. Click Change Password and you’re good to go.
To change your forgotten password question, log in to your Okta account. Click on your username in the top menu, and select 'Settings'.
In the Forgotten Password Question section, click 'Edit'. Choose a new question, enter your answer, and click 'Save'.
Secondary emails are useful in case you forget your Okta password. When you forget your password, Okta sends you a link to reset it via email. But what if you access your Aims’ email through Okta? Then you wouldn’t be able to read the email! To solve this problem, Okta can send the reset link to your secondary email address, which should be on a system not managed by Okta.
If you notice that your secondary email address is incorrect, be sure to update it in Banner or Workday.
To create a new section for your apps, click 'Add section +' under My Apps. You will be asked to enter a new section name (for example, "Favorites"). Enter the name of the section and click 'Save' to create it.
To delete a section, you will first need to move all of the apps within that section to a different one so that it is empty. Once the section has been emptied you will see a 'Remove section' option. Click to delete your section.
To change the order of your apps, click and hold on an app icon, then drag and drop the app to the location where you would like it to be displayed.
To move an app from one section to another, click and hold on the app icon, then drag and drop your app to the new tab.
You can remove apps you have installed by hovering over the app and selecting the gear icon. In the app setting screen, you'll see the option to delete it. Apps issued by Aims cannot be removed, but you can create a section to store unused and unwanted applications.
The Okta Browser Plugin protects your passwords and securely logs you into all your apps.
We recommend that you use the Okta browser plugin because it can help you get to your apps faster than through the web Dashboard, you can add your apps to Okta on the fly, and it also comes with security benefits.
Okta Mobile is a mobile app that you can download from your device's app store that lets you use Okta on your phone or tablet.
Okta Mobile is a mobile app that allows you to access all your applications on a mobile device. Okta Verify is also a mobile app, but rather than letting you access your apps directly from your mobile device it gives you extra security when signing into Okta.
First, install the app. Apple mobile device users can download it from Apple’s iOS App Store. Android users can get it from the Google Play Store.
After installation, enter the Aims’ Okta URL and your Okta username and password. Once authenticated, Okta Mobile will ask you to create a PIN. Confirm your PIN again, and you’re ready to take Okta on the road.
If you have a device that has TouchID or FaceID, you can use that to skip using the PIN the next time you’re signing back in.
Yes. From the Settings page within Okta Mobile, click on Change Password. Enter the current and new passwords as prompted.