Account and Password Help
These topics can assist you if you are unable to sign in to your account.
- Navigate to Forgot username?
- Enter the required information.
- To change your Aims password, sign in to myApps and click on your name in the top right corner and then click Settings.
- Under 'Change Password', enter your current password, new password and repeat new password. Click Change Password.
- If you have forgotten your Aims password, navigate to the myApps page and click Need help signing in?
- Click Forgot password?
- Enter your email or username and then select how you want the verification code to be sent to you.
- Upon receiving the code, enter it and then click Verify.
- Answer your Forgotten Password Challenge and then click Reset Password.
- Enter your new password twice to confirm and then click Reset Password.
You can manage your MFA factors from the Settings page. This is useful if you get a new smartphone or want to set up additional factors which we highly recommend.
- To update your MFA factors, sign in to myApps and click on your name in the top right corner and then click Settings. If prompted, click on Edit Profile and verify your identity.
- Under 'Extra Verification', click either Remove or Set up depending on your needs.
- Follow the on-screen instructions.
Passwords expire after 180 days. You will receive an email notification 14 days before your password will expire. If your password expires, you will be prompted to change it upon your first sign in.
Passwords must meet the following requirements:
- Must be at least 16 characters
- Must contain at least one upper case letter (A-Z)
- Must contain at least one lower case letter (a-z)
- Cannot contain part of your username
- Cannot contain your first or last name
- Cannot be a commonly used and weak password
A passphrase is a string of unrelated words that you use as a password. They are easier to remember because they are made of words, and they are stronger because length equals strength when it comes to passwords.
Not sure what to use as a passphrase? Look around and find three or four objects. For example: table Bob coffee map
The example above is easy to remember and extremely difficult for a hacker to guess. Avoid using known phrases like common sayings or music lyrics. If the same string of words exists on the internet like Wikipedia, hackers can use it to guess your passphrase.
Phone, Email & Remote Support:
Fall/Spring
Monday-Friday
7:30 a.m. - 9 p.m.
Closed holidays
Summer
Monday-Thursday
7:30 a.m. - 7:00 p.m.
Closed Fridays and holidays
Telephone Requests
Best effort will be made to answer the call and assist the caller.
Email/Remote
Requests received outside of office hours will be collected. However, action is not guaranteed until the next working day.
Onsite support
Fall/Spring
Monday-Friday
8 a.m. - 5 p.m.
Closed holidays
Summer
Monday-Thursday
7:30 a.m. - 5:30 p.m.
Closed Fridays and holidays