Avaya Cloud Office

Before you use Avaya Cloud for the first time, you must activate your account. You will receive an email from Avaya Cloud Office prompting you to activate your new account. You must go through the steps in the email within 48 hours or the link will expire. If you have trouble activating your account, or are unsure whether your account is activated, please contact the IT Help Desk.

IMPORTANT: Connect to Avaya using your Aims username or Aims email address and password. Use your email address and click “Single Sign On” at the login screen.

After you have activated your account, you will be able to manage settings for your voicemail, calling options, and more at Avaya Cloud Office Service, or by clicking the gear icon within the Avaya Cloud app screen.

You can sign in to Avaya Cloud in the following ways:

1. Open Avaya Cloud on your Aims computer
2. Visit the Cloud Office App
3. Download the Avaya Cloud Office app from your phone’s app store on your mobile device. Note that you can customize the ring tone within Avaya Cloud Mobile app so you can tell if someone is calling your Aims number, versus calling your cell phone number directly. To do so, within the Avaya Cloud Mobile app, find Settings > Phone > Incoming Call Ringtone.
4. Select “Single Sign On” (SSO) and use your Aims credentials to log in.

Please report any external or suspicious texts requesting that you click on an included link as well as any suspicious phone calls or voicemails requesting immediate or unusual action to our Information Security team at phishing@aims.edu. For spam texts and calls that don’t seem malicious in nature, you can block the number in your Avaya Cloud Office settings by following these instructions. You are welcome to block malicious numbers as well after reporting them to Information Security.

1. Click the Settings (gear) icon on the left pane of Avaya Cloud. 

   

2. Click on “Blocked Numbers” and add the number you wish to block, then Save.

How to Change the Voicemail Greeting

Open Avaya Cloud > Click the gear icon > Voicemail > Voicemail Greeting

How to Set Call Handling Rules

Open Avaya Cloud > Click the gear icon > Phone > Incoming Call Rules

How to Set After Hours Rules

Open Avaya Cloud > Click the gear icon > Phone > Incoming Call Rules > Work Hours

How to Set Greeting & Call Screening

Open Avaya Cloud > Click the gear icon > Phone > Incoming Call Rules > Custom Rules
 

For Avaya Cloud, click the phone icon and use the dial pad to enter the number. You can also type the name of the Aims staff you wish to call. 

• You do not need to use a 9 for an “outside line” or a 1 for long distance. You do not need a long distance code. 
• When you use Avaya Cloud to make and receive calls, it will show your Aims phone number in caller ID.

Note: Avaya Cloud apps on your computer work best with a USB headset. The headset provides noise cancellation and a good microphone. Using Avaya Cloud with your computer's built-in microphone and speaker is not recommended. This causes echo and extra noise for the caller.

Voicemails left for you are automatically sent to your email address, with a text of the voicemail and the voicemail recording attached.