Alerts

Information Technology

Remote Learning Resources

If routine work or academic functions are disrupted due to unforeseen circumstances that impact normal operations, Aims will move to a remote online platform. Aims is able to provide a variety of services to connect students with faculty and allow for collaboration in a remote online environment so that classes can continue as seamlessly as possible.

The following services and recommendations will assist students in preparing to learn remotely successfully.

Confirm You Have the Proper Equipment

In preparation for remote learning, students should make sure to have a functioning computer or laptop ready at home that has a stable internet connection. 

Use the following instructions to ensure you have a good connection:

  1. From a computer in your home, connect to your home network by going to fast.com.
  2. Note the bandwidth that your computer can access.
  3. If you’re getting 10 Mbps or higher, you should have no issues with your connection.
  4. If the connection is below 10 Mbps (or if it says Kbps), you might not have enough home bandwidth to stay connected consistently. You may need to contact your Internet service provider to increase your bandwidth subscription.

Checkout Laptop Notice

Please send an email to the IT Helpdesk to request a laptop if one is needed.

Know What You Need to Access

Knowing what you need access to and how you can access it off campus is essential to getting the most out of your remote learning experience.

Many of Aims’ resources such as email, D2L, myAims and Self-Service Banner do not require you to be on the Aims network to access them. Other resources do require you to be on the Aims network to access, such as certain applications you are using in your classes. It’s important to communicate with your instructor to determine what services you will need access to and how you can access them off-campus.

Use the following infographic to help you with next steps in properly setting up your remote learning environment with the access you need:

Infographic illustrating steps to set up remote learning environment

Gaining Remote Access

If your class requires software such as QuickBooks or other basic applications, your instructor will ask you to connect to the “standard” student virtual desktop environment.

If you’re enrolled in certain graphics, comm-media, or industrial technology classes, your instructor will provide you with a link and directions to connect to a “dedicated” virtual desktop that includes the software your classes are using.

The first step in gaining access to the virtual desktop is to ensure that you have enrolled in Duo, our two-factor authentication service. This provides a second layer of security for online accounts. Visit the Duo page to enroll or learn more.

You can connect to the Aims virtual desktop environment from your personal computer using Firefox or Chrome at VDI. Alternatively, you can access VDI using the Windows Desktop client. Then use the following instructions for access:

  1. You will see a Microsoft login page. Enter your Aims username @ aims.edu (example: sjones19@aims.edu), or if you see multiple choices, choose your aims.edu account.
  2. Enter your Aims password. Click Sign In.
  3. You’ll see an “All Resources” page. Click twice on AimsCC-Student-Pool
  4. Enter your Aims username (example: sjones19) and your Aims password. Click Submit.
  5. You’ll get a Duo prompt. Accept the Duo prompt on your smartphone.
  6. You’ll see a Logon Notice. Please read the notice and click OK.
  7. The virtual desktop profile will be built for you.
  8. Click the Windows Start button to access Office 2019 (Word, Excel, PowerPoint, etc.), QuickBooks and other software.

IMPORTANT: Please use the following instructions to sign out of your VDI desktop when you are done using it:

  1. Click the Windows Start button on the VDI desktop
  2. Click your name
  3. Click Sign Out
  4. In the upper-right corner, click your name
  5. Click Sign Out
  6. You can log off or shut down your computer.

NOTE: VDI does not support audio/video peripherals such as webcams, microphones, and headsets. Online meeting applications like Zoom and Google Hangouts Meet should be run from the local device.

Email & Calendars

Gmail is a user-friendly, web-based email service available to all students. It can be accessed using any device with an internet connection.

To get to your Aims email, go to Google Mail from any browser. You will sign in using your Aims email address and password.

If you are using a personal computer, you may already be signed into another Gmail account and need to switch to your Aims account. To do this:

  1. Log into your personal account
  2. Select your account - the rectangular box with the Aims logo in the upper right corner
  3. Choose “Add another account”
  4. Enter your Aims email username and password

If you have already accessed your Aims Gmail from your personal computer, you should see the Aims account as an option when you select your account. You can just click on your email name.

Help and support for Gmail is available by clicking the support “?” in the upper right corner of the page.
 

To get to your Aims Google Calendar, go to Google Calendar from any browser. You will sign in using your Aims email address and password.

Help and support for Google Calendar is available by clicking the support “?” in the upper right corner of the page.

Cloud Storage

With Google Drive, you can create, share, store and access files from anywhere. You can even work with Microsoft Office files without needing Office installed on your computer. Drive allows you to store and organize assignments, documents or class curriculum securely and access them from any device.

To get to your Aims Google Drive, go to Google Drive from any browser. You will sign in using your Aims email address and password.

If you are using a personal computer, you may already be signed into another Google account and need to switch to your Aims account. To do this:

  1. Log into your personal account
  2. Select your account - the rectangular box with the Aims logo in the upper right corner
  3. Choose “Add another account”
  4. Enter your Aims email username and password

If you have already accessed your Aims Google account from your personal computer, you should see the Aims account as an option when you select your account and you can just click on your email name.

Help and support for Google Drive is available by clicking the support “?” in the upper right corner of the page.

Instant Messaging and Collaboration

Hangouts Chat is a messaging platform designed for collaboration via direct or group conversations. See Google’s help page for more information on Hangouts Chat.

Google Meet is an online conferencing tool with video conferencing and screen sharing capabilities. Connect with instructors and classmates virtually through secure video calls and messaging to continue learning off campus.

To get to your Aims Google Meet, go to Google Meet from any browser. You will sign in using your Aims email address and password.

Zoom is a web conferencing tool designed for collaboration. It offers high quality video, audio, and tools such as polling, screen sharing, whiteboards, and breakout rooms from virtually any device. Zoom is available to all Aims employees and students. 

See the Zoom page for information on how to get started with Zoom meetings and Zoom Webinars as well as tips for improving your Zoom security. 
 

Internet Service Assistance

Several Internet Service Providers (ISPs) have announced discounted or free Internet service for customers due to the Coronavirus (COVID-19) pandemic. The list below provides resources from the FCC and various providers regarding assistance.

FCC Agreement - states that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots.

ISP and Carrier COVID-19 Responses: AT&TComcastSprintT-MobileVerizon