Aims Community College continues to experience intermittent email delivery issues today, Friday, August 14, due to a global outage affecting the college's email security provider. Because the disruption is sporadic, earlier notifications may not have reached your inbox.
When a message is undeliverable, it is returned to the sender with an "Address not found" bounce-back error.
What to Do: For anything time-sensitive, use phone or Slack rather than email. If you receive a bounce-back notice, resend the message. But because the outage is intermittent, a resent message may also fail. Watch for a second bounce-back.
The College is working with the college's email security provider to restore full service and will send an update when service is restored, whichever comes first.
Troubleshooting steps
- Logout of Gmail, login again, try re-sending
- Clear browser cookies and caches (will probably log you out of Gmail), login to Gmail, try re-sending
- Login to Gmail in an incognito window and try re-sending
Questions or continued errors: IT Service Desk, (970) 339-6380.