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Corporate Solutions
Corporate Solutions Training Portolio
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Robotics Technologies
The course introduces industrial robotics and covers the functions and operations of FANUC robotic systems, including axis configurations, work envelopes, programming, troubleshooting, and maintenance. Specific learning objectives will vary based on the skill level of trainees and the requested course content. Potential course objectives are noted below.
Learning Objectives
- Demonstrate ability to program FANUC robots to perform various functions.
- Demonstrate ability to build and interface sensor circuits.
- Understand how to create axis configurations and work envelopes.
- Conduct basic troubleshooting and maintenance tasks.
Typical Course Length: 16-40 hours
AC/DC Industrial Electricity
This course offers an overview of concepts and skills needed to work safely and effectively with industrial electricity. It includes the study of AC and DC electricity basics and AC current emphasizing resistors, inductors, capacitors, transformers, electrical quantities, and units of measure.
Learning Objectives
- Demonstrate math skills for working with electrical systems.
- Recognize safe operational practices and potential hazards when working with electrical circuits.
- Explain electrical concepts and components—Ohm’s law, Kirchhoff’s voltage and current laws; the measurement of electrical quantities; series and parallel circuits and their characteristics.
- Interpret basic electrical schematics and relate them to physical circuits.
- Recognize power factors and power factor corrections.
Typical Course Length: 8-16 hours
Industrial DC Motors
This course provides an understanding of DC electric motors and how to maintain and protect them. It also explores control devices and systems, motor control circuitry, construction and units of measure, industrial DC crane control and maintenance, and how to improve uptime and efficiencies.
Learning Objectives
- Learn about electromagnetism as well as series and shunt DC motors.
- Build knowledge of DC motor power, torque, speed curves and Variable Frequency Drives (VFD)
- Develop proficiency in AC to DC rectification.
- Understand brush and commutator maintenance, repair and troubleshoot brush and commutator problems.
- Learn to read DC nameplate data.
- Understand principles of magnetism and parts of a motor and generator.
- Recognize single phase AC motors, 3-phase AC motors, basic relay and motor control starter control circuits and their operation.
- Understand and read nameplate data.
- Learn about motor protection and NEC requirements.
- Troubleshoot motor failures.
Typical Course Length: 16–24 hours
Fluid Power
Course develops understanding of fluid power equipment operations in participants’ workplace. It includes detailed discussion of equipment components and their interactions.
Learning Objectives
- Learn about fluid properties including pressure and temperature.
- Understand the roles that hydraulic and pneumatic systems, safety and schematics play in fluid power equipment.
Typical Course Length: 2-8 hours
Introduction to Hydraulics & Pneumatics
This course covers theory and application of hydraulic and pneumatic systems, components, laws, operations and maintenance. It provides opportunities for hands-on experience constructing simple to intermediate circuits. Course can be customized for introductory through advanced skills.
Learning Objectives
- Develop understanding of basic physics.
- Build skills in schematics, including formulas and applications.
- Explain actuators, reservoirs, fluids, pumps, pressure controls, compressors, air-line conductors, filters, regulators, lubricators and vacuums.
- Build proficiency in valves: directional and miscellaneous valves; cartridge valve identification and manifold block application; Proportional and Servo valves; and specialized valve concepts and application.
- Learn about preparation and distribution of air dryers.
- Understand contamination control filtration concepts and selection.
- Design and troubleshoot circuits.
Typical Course Length: 16-24 hours
Rotating Equipment
This course covers predictive maintenance in rotating equipment with the goal of contributing to better machine life and reduced operating costs.
Learning Objectives
- Learn advanced methods and techniques, including vibration analysis, to accurately predict time and extent of equipment maintenance.
- Understand how to accurately interpret and analyze results.
- Build sills for conducting maintenance and inspections.
- Gain awareness to prevent occupational hazards.
Typical Course Length: 24-32 hours
Shaft and Coupling Alignment (Laser Alignment)
This course develops knowledge and understanding of a wide variety of mechanical power transmission devices and systems, including rigid and flexible coupling devices as well as manual, dial indicator and laser alignment methods. Also covers manual, dial indicator and laser alignment methods.
Learning Objectives
- Understand proper system operations and preventive maintenance.
- Develop troubleshooting skills at device and system levels.
- Apply techniques for manual, dial and laser alignment.
Typical Course Length: 12 hours
Geometric Dimensioning and Tolerancing (GD&T)
Course ranges from fundamentals to advanced topics. Fundamentals content provides a solid understanding of the graphic language for engineering drawings, known as GD&T. It uses the ASME Y14.5 standard to which most recent drawings have been made and explains the most recent standard revisions. Advanced topics cover more complex processes that can be applied to specific components and in specific use cases such as for designers; product, manufacturing, assembly and quality engineers; and CMM operators.
Learning Objectives
- Learn GD&T terminology and the benefits of coordinate dimensioning and tolerancing.
- Understand the myths and misconceptions of GD&T.
- Develop skills for specifying, manufacturing and inspecting products to the maximum allowable tolerances and lowest manufacturing cost.
- Review functional dimensioning and simultaneous and separate requirements.
- Describe advanced form controls.
- Understand various aspects of Datum: common errors and misconceptions about the system; special and complex feature types; advanced target concepts; use of the customized reference frame and translation modifier.
- Learn about control of nonrigid parts.
- Explain multiple single-segment, composite, advanced position and profile tolerancing.
Typical Course Length: 24-32 hours
Machining Operations & Safety
This course provides an overview of machining methods, mechanical operations and tools needed to operate mill and lathe machines safely and productively. It also covers presses, grinders, bandsaws and other common machining equipment. It can be customized from basic to advanced use of mill and lathe machines—manual and CNC – and other equipment.
Learning Objectives
- Demonstrate skills in milling machine and lathe set-up, measurement and safety.
- Understand speeds and feeds, troubleshooting.
- Build proficiency in G&M codes, production processes, process controls and manufacturing documentation.
Typical Course Length: 20-40 hours
Precision Machining
This training is for machinists who have three to five years of job experience, including a background with Mastercam and CNC machining if those topics are selected. (Beginning and Intermediate Machining topics available upon request).
Learning Objectives May Include
- Utilize Mastercam in programming parts for CNC mill and lathe.
- Program, setup and operation of CNC mill and lathe to construct a complex assembly.
- Setup, fixturing and work holding for CNC mill and lathe.
- Teamwork, communication and other professional skills.
- Lean Manufacturing
- Advanced GD&T
- Set up and Fixturing
- Inspection Techniques- Optical Comparator and CMM
- Introduction to SPC
- Intermediate ISO and Quality Measurement Systems
Typical Course Length: 20-40 hours
Blueprint Reading
This course presents various types of prints, drawings, and schematics used in manufacturing, construction and other industries. Participants will learn why drawings are needed, how they are used and standard drawing information.
Learning Objectives
- Understand and interpret schematics, dimensional drawings and exploded view drawings.
- Use the border system to locate key parts or components in drawings.
- Discuss each of the four basic drawings used to convey information - single-line drawing, pictorial diagram, schematic diagram and ladder diagram.
Typical Course Length: 8-16 hours
Motors & Controls
Course covers both theory and application for industrial motors, control systems, units of measure and improving up-time and efficiencies.
Learning Objectives
- Explain how complete control circuits progress through three basic areas and a seal circuit is used.
- Describe the function of the timer sequence symbol above each timer contact.
- Draw a sequence bar chart for an electrical control circuit and a simple electrical control circuit from a given set of requirements.
- Demonstrate how various electrical components are used to: gather information from a machine or system; decide how to use this information and how decisions affect machine output.
Typical Course Length: 16-24 hours
Programmable Logic Controllers (PLC)
Course can be customized to cover introductory through advanced level content. Introductory level focuses on how PLCs are used in the field, understanding their capabilities for controlling processes, equipment, and other functions in an industrial setting. Intermediate to advanced level covers ways to monitor PLCs for status and faults and the most efficient and effective procedures for isolating and correcting problems.
Learning Objectives
- Understand main PLC components, systems and functions, and set-up communications.
- Learn numbering systems, ladder logic programming basics, timing sequences and trending.
- Develop familiarity with industrial prints to identify field to PLC connectivity.
- Perform data transfers, set and retrieve status bits, use Producer/Consumer tags, and manage electrical noise and grounding.
- Learn how to wire, program clamp, drill and set up garage door interface.
- Understand Ethernet networking and fiber optic Ethernet; Distributed IO (over Ethernet).
- Learn how to: identify, isolate and correct faults; force input and output; create trends to monitor a project; and program a PLC ladder logic PID controller and PanelView HMI interface.
- Understand Analog inputs and outputs (4-20mA and +/- 10V).
Typical Course Length: 24-32 hours
Welding courses can be segmented to cover foundational skills and/or specialized topics on welding equipment, set-up, operation and use of one or more of the following processes: Stick (SMAW), Gas Metal Arch (GMA), MIG (Metal Inert Gas) and TIG (Tungsten Inert Gas) as well as sanitary welding and Oxyaceteline torch. Learning objectives will vary and focus on the desired skill level and depth of training requested. Same objectives are listed below.
Learning Objectives
● Understand the welding process and typical uses of welding in the workplace.
● Demonstrate welding safety as well as proper cutting and grinding techniques.
● Building competency in welding techniques specific to the target welding process.
● Demonstrate understanding of appropriate welding process for different metal types.
Typical Course Length: 8-40 hours
Artificial Intelligence (AI) is transforming the way organizations operate, make decisions, and engage with customers. This course equips participants with the knowledge and tools to leverage AI strategically across business functions. From understanding core AI concepts to applying generative AI for practical tasks, learners will explore how AI can optimize operations, enhance communication, and support data-driven decision-making. Topics include identifying AI opportunities, aligning AI with organizational goals, using tools like ChatGPT and Copilot, managing AI-powered projects, and addressing ethical considerations. By the end of the course, participants will be prepared to apply AI
solutions confidently in their workplace, bridging the gap between technology and business outcomes.
Learning Objectives
- Explain the fundamentals of Artificial Intelligence and its role in modern business.
- Identify opportunities to apply AI for improving efficiency, decision-making, and customer engagement.
- Use generative AI tools to streamline communication and business tasks.
- Interpret AI-generated insights to support data-driven strategies.
- Evaluate the impact of AI on productivity, workforce roles, and organizational outcomes.
- Recognize ethical, privacy, and security considerations when implementing AI solutions.
- Integrate AI concepts into project management and process improvement initiatives.
- Develop an action plan for applying AI technologies to current business challenges.
Typical Course Length: 8-24 hours
Applied Data Science for Manufacturing and Design
Training series consists of Basic Statistics, Intermediate Statistics, Introduction to Design of Experiments and Introduction to Reliability and Survival Analysis. Courses can be delivered as a complete program or as individual stand-alone classes – depending on client needs. Post-program small group coaching is highly recommended for learning transfer and sustainability.
Basic Statistics
Course explores the practical underpinnings of statistics which offers tools for making data-informed decisions in the face of uncertainty. It is considered one of the three pillars of modern data science.
Learning Objectives
- Learn how to characterize data.
- Understand the normal distribution, including measures of center, spread and shape.
- Practice elementary graphical analysis methods.
- Build competency in hypothesis testing and statistical comparisons of mean and variation.
Typical Course Length: 16-24 hours
Intermediate Statistics
Course focuses on the use of inference, that is, known facts regarding data behavior, to predict uncertainty within specified boundaries and assess the risks of making certain decisions.
Learning Objectives
- Apply graphical tools and perform graphical analysis.
- Learn how to deal with non-normal data.
- Understand intermediate hypothesis testing: types I and II error, p-values, confidence and power.
- Perform: Measurement System Analysis (MSA or Gage Repeatability and Reproducibility); power and sample-size calculations; simple comparisons including confidence intervals and means and variance testing; correlation and simple linear regression.
- Comprehend the basics of Analysis of Variance (ANOVA) and perform an ANOVA analysis. In
- Learn about process capability and apply it to a company-specific process.
- Perform statistical tolerancing for a company-specific product.
Typical Course Length: 16-24 hours
Introduction to Design of Experiments
Course uses theory, real world examples and company-specific applications to develop participants’ understanding of Design of Experiments (DoE). It provides experiences that familiarizes them with its terminology, processes, and possibilities.
Learning Objectives
- Review Analysis of Variance method through randomized block designs.
- Design and analyze General Full-Factorial, 2k Full-Factorial, 2k Fractional-Factorial and Response Surface Methodology (RSM) optimization designs.
- Understand the use of center-points and review blocking in experimental designs.
- Perform DoE planning and sample-size calculations.
Typical Course Length: 8-16 hours
Introduction to Reliability and Survival Analysis
Course focuses on the application of reliability concepts to evaluate product lifetime and survival. It covers the basics of product reliability and its importance and offers case studies that illustrate how to evaluate survival.
Learning Objectives
- Understand reliability distributions, survival and hazard functions and the “bathtub” lifetime curve.
- Learn left, right and interval-censoring.
- Perform: Bayesian reliability analysis; reliability estimates via parametric and nonparametric methods; and reliability estimates for multiple failure modes.
- Create reliability test plans.
- Perform warranty prediction.
Typical Course Length: 8 hours
Data Science & Mining (Big Data)
Course explores distributed computing and practical tools used to store and process data before it can be analyzed. Participants work with data stacks and data flow situations commonly used to inform key business decisions.
Learning Objectives
- Learn concepts of Big Data, including distributed data storage and processing for analytical and streaming applications.
- Apply critical data engineering tools and techniques and use emerging technologies to solve current data challenges.
- Work with tools including Hadoop and Hive.
Typical Course Length: 8-16 hours
Customer Service
This course introduces tools for improving internal and external customer relationships and providing excellent customer service.
Learning Objectives
- Identify the four essential components for building effective client relationships.
- Create and implement a personal action plan for building better relationships.
- Develop and apply communication and problem-solving skills for addressing customers’ questions, concerns and challenges.
Typical Course Length: 8 hours
Effective Meetings: Virtual & In-Person
This course provides strategies and tactics for successfully managing virtual and in-person meetings.
Learning Objectives
- Learn and apply templates to plan effective meetings.
- Build competency in developing participant accountability, rules of engagement and effective participant interactions during meetings, and how to modify approaches for virtual vs. in-person settings.
- Understand how to choose the right virtual platform and effectively deploy its features.
Typical Course Length: 8 hours
Facilitation Skills
This course offers strategies and tools to effectively plan and facilitate productive meetings in various environments and platforms. Participants will apply tools through hands-on exercises and discussions.
Learning Objectives
- Identify facilitation’s purpose and when it can be most beneficial.
- Demonstrate methods for effectively listening, questioning, and communicating to increase participant input and address challenging situations.
- Develop skills for establishing group norms, strengthening collaboration and improving productivity.
Typical Course Length: 4 hours
Finance for Non-Financial Managers
This course builds skills needed to interpret and use financial data from companies’ financial management and accounting systems.
Learning Objectives
- Gain understanding of financial data structures and terminology.
- Learn the mechanics of Income Statements, Balance Sheets and Statements of Cash Flows.
- Build knowledge of: Cost of Goods Manufactured (COGM) and its component parts; COGM’s link to Work-In-Progress.
- Explain how these tools are used to identify corporate profitability and key issues that impact it.
- Understand how to identify, quantify and analyze key financial variables.
Typical Course Length: 8 hours
Presentation Skills
This course improves participants’ presentation preparation and delivery skills, ensuring they speak with maximum impact to prospective audiences. Course includes small-group work, coaching and videotaped practice.
Learning Objectives
- Apply critical vocal and physical delivery skills needed for effective presentations.
- Learn to prepare a presentation that matches audience priorities, interests and needs.
- Create clear and compelling visuals to support and enhance key messages.
- Use effective presentation tools for influencing audience members’ thoughts and perspectives and activating discussion and feedback from them.
Typical Course Length: 8-16 hours
Train-the-Trainer
This course provides practical knowledge and skills to train others effectively and efficiently. It explores the connections between personal motivation and knowledge transfer and how to adjust them. It also provides a simple, time-tested model for structuring an effective training method and trainee experience.
Learning Objectives
- Learn ways to know your own and others’ styles and motivations.
- Understand how knowledge serves as the foundation for human performance.
- Demonstrate a structured and organized train the trainer process.
- Grasp the importance of patience and practice in training.
Typical Course Length: 8 hours
Writing: Business Writing
This course develops participants’ writing skills for types of business communications and audiences, including email and other types of business communications.
Learning Objectives
- Learn to write clearly, concisely and professionally using business etiquette.
- Understand how to be cognizant of one’s audience and tailor communications accordingly.
- Implement techniques to reduce errors.
Typical Course Length: 8 hours
Writing: Technical Writing Essentials
This course covers the fundamentals of creating effective technical communications for specific audiences. It is especially useful for engineers, scientists, software developers and other professionals seeking to improve their technical writing skills.
Learning Objectives
- Explain how a document’s purpose influences its content and format.
- Understand a document’s audience and how to adjust the writing style accordingly.
- Review grammar, punctuation, and sentence structure fundamentals with awareness of style guides and documentation standards.
- Practice writing technical concepts clearly and accurately and structuring information logically and coherently.
- Develop strategies for self-editing and peer review and understand the appropriate formats for technical reports, manuals and proposals.
Typical Course Length: 8 hours
This course provides a comprehensive understanding of the current Good Manufacturing Practices (cGMP) in accordance with the quality systems approach currently used in FDA inspections.
Learning Objectives
- Learn cGMP goals and principles including - facilities and equipment, maintenance, validation and testing, procedures, hygiene, documentation, quality and audit.
- Become familiar with FDA enforcement trends.
- Understand internal auditing best practices.
Typical Course Length: 2-4 hours
In this training participants will learn that documentation of every aspect of the process, activities, and operations involved with drug manufacture is a very important part of GDP. They will understand that the documentation showing how the product was made and tested is correct and in order, so the product will meet the required specifications. Team members will learn the goals and principles of GDP, improve their understanding of FDA GDP documentation requirements, and improve their understanding of individual responsibilities in ensuring compliance to FDA GDP.
Learning Objectives
- Maintain comprehensive documentation and records, conduct internal audits, and prepare their operations for FDA inspections, ensuring ongoing compliance.
- Create and modify documents that align with GDP
- Learn the fundamentals of good communication and technical writing skills applicable to SOPs, lab notebooks, revising batch records, and FDA requirements for process documentation.
- Understand the cost of poor quality in documentation will be discussed.
- Optimize documentation processes and create less errors, increasing the overall efficiency and lessening the potential for internal and external audit findings.
Typical Course Length: 2-4 hours
This course offers techniques for writing clear, concise and usable Standard Operating Procedure documentation that meets FDA, audit and internal specifications for technical documents.
Learning Objectives
- Define FDA and other regulatory agency requirements for SOP development and implementation.
- Apply SOP tools including flowcharting, photos and helpful hints.
- Understand how SOP documentation reflects the audience for which it’s written.
Typical Course Length: 4-6 hours
Kaizen
This course teaches how to leverage Kaizen Events to apply Lean problem-solving fundamentals and applications to rapidly improve business processes and reduce or eliminate non-value-add activities.
Learning Objectives
- Build proficiency with Lean tools through Kaizen Event applications.
- Perform current and future state mapping.
- Learn how to increase Lean awareness among employees, manage a new process implementation and address culture change.
- Understand ways to maintain an improved cadence and sustain a Lean culture.
- Comprehend value stream process and improvement-event selection.
Typical Course Length: 24-40 hours
Key Performance Indicators (KPI)
This course introduces Key Performance Indicators (KPI) used to measure business efficiency, quality, timeliness, and performance, including their selection, measurement and monitoring. It can be customized for all leadership levels within an organization.
Learning Objectives
- Identify critical quality characteristics for KPIs.
- Develop KPIs for individual departments.
- Learn how to effectively measure and monitor KPIs.
Typical Course Length: 16-24 hours
Lean Fundamentals
The course provides a broad orientation for anyone in an organization implementing Lean. It incorporates instruction, discussion, and simulation on Lean concepts and tools.
Learning Objectives
- Recognize the value and potential impact of Lean within an organization.
- Learn and understand core Lean concepts: Safety-Purpose-Agenda-Conduct-Expectations-Roles and Responsibilities (S.P.A.C.E.R.); Lean Roadmap; Process Waste; Value; Value-Stream Mapping (VSM) and VSM Tools; Flow and Pull.
Typical Course Length: 6-8 hours
Lean Leader
Course provides a solid grounding on Lean Leadership by exploring Lean’s three pillars for effective leadership as well as the importance of self-awareness, effective communication, trust and community building, and supporting employee growth, empowerment and leadership. Lean organizational structures and coaching systems may also be covered along with selected Lean Practitioner material.
Learning Objectives
- Recognize the unique aspects of Lean leadership.
- Explore Lean’s three pillars of sustainability from a leadership perspective: deep understanding of Lean tools, process improvement culture and leadership requirements.
Typical Course Length: 8 hours
Lean Practitioner
This course is for individuals who are on a team using Lean and seeking to deepen their understanding of Lean tools and applications. It covers topics such as proven Lean deployment structures, value streams, current and future state value-stream mapping, customer demand, continuous flow, leveling tools and Kaizen-event implementation. Office and/or manufacturing versions are available with case studies showing how Lean tools improve process velocity and flexibility.
Learning Objectives
- Explain Lean’s key concepts and metrics.
- Understand Value Stream Management (VSM) processes and Eight Deadly Wastes.
- Build proficiency in the Three Phases of Lean Application.
- Demonstrate current and future state as well as customer demand phase mapping.
- Create Kaizen plans and their implementation phases.
- Learn strategies for addressing change.
Certificate qualifications for Lean Practitioner:
- Successful completion of a Lean Practitioner course;
- Lead and successfully complete a Kaizen event;
- Pass a 60-question closed-book certification exam with a minimum passing score of 77% (230 points out of 300). If qualifications are met, participants receive a certificate showing the number of contact hours.
Typical Course Length: 16 hours
Total Productive Maintenance (TPM) Fundamentals
This course builds understanding of Total Productive Maintenance (TPM), a comprehensive approach to equipment and asset management that is used in Lean and Continuous improvement to maximize operational productivity. Participants build a foundational knowledge of its key concepts, methodologies and best practices.
Learning Objectives
- Learn core TPM principles and apply tools related to autonomous, planned and quality maintenance; focused improvement; early equipment management; education and training; safety, health, and environment.
- Demonstrate the step-by-step process of implementing TPM, including overcoming common challenges and developing a TPM roadmap.
- Identify key performance indicators and metrics to assess the effectiveness of TPM initiatives and to drive data-driven decision-making.
Typical course length: 6-8 hours
Value Stream Mapping
This course provides strategies for improving business outcomes including visioning, planning and value stream mapping (VSM). The course covers project scoping, value stream mapping and implementation planning to improve a selected business process.
Learning Objectives
- Develop a proactive operations vision to dramatically improve performance, an implementation plan to achieve it and regular reviews to evaluate its success.
- Demonstrate reading VSMs, creating current and future state VSMs and using other VSM tools.
- Learn ways to identify non-value adding activities.
- Explain Sort-Set in Order-Shine-Standardize-Sustain (5S), Spaghetti Diagrams, and Visual Management.
Typical Course Length: 16 hours
Root Cause Analysis (RCA)
This course provides an overview of tools and processes to identify the root causes (what, how and why) of complex problems. Participants learn to apply tools to sample organizational challenges.
Learning Objectives
- Demonstrate skills in RCA tools to critically analyze data and solve problems.
- Create successful problem-solving processes and strategies.
Typical Course Length: 24-40 hours
Eight Disciplines (8D) Problem Solving (Basic to Advanced)
This course develops participants’ skills in using 8D problem-solving methodologies for process, product and service improvement. It also explores synergistic ways for teams to efficiently identify root causes and prevent problems from reoccurring. Courses can be customized from basic to advanced.
Learning Objectives
- Demonstrate skills in 8D problem-solving.
- Build competency in the Plan-Do-Check-Act (PDCA) methodology.
- Learn to use the A3 approach to framing and addressing problems.
Typical Course Length: 8-16 hours
Failure Modes and Effects Analysis (FMEA)
FMEA shows participants how to apply Failure Modes and Effects Analysis (FMEA), a proactive, systematic approach used by Product and Process Engineers to ensure that products and processes function properly over their life spans. It demonstrates methods for identifying design and process deficiencies early in the product development process by analyzing potential failure modes and their effects; developing an action plan to preempt failure modes. The course engages participants in hands-on, company-specific exercises and projects.
Learning Objectives
- Learn how to: plan and execute a successful FMEA project and implement each FMEA task steps and timelines.
- Understand System, Design, and Process FMEAs.
- Build competency in strategies for determining Failure Mode root causes.
- Demonstrate ability to quantitatively assess risk in design and manufacturing.
- Understand how other productivity tools complement FMEA.
Typical Course Length: 8 hours
Introduction to Six Sigma/White Belt
This course provides high-level awareness of key Six Sigma concepts with an emphasis on the concept of process variation, the Define-Measure-Analyze-Improve-Control (DMAIC) process improvement roadmap, and the differences between Six Sigma with Lean methods.
Learning Objectives
- Define Six Sigma’s essential methodologies and why they are important.
- Understand key Six Sigma roles and responsibilities.
Typical Course Length: 8 hours
Six Sigma Yellow Belt
This course sets the stage for becoming a Six Sigma Greenbelt team-member by introducing what “Six Sigma” means, the Define-Measure-Analyze-Improve-Control (DMAIC) process improvement methodology, and the typical roles and support systems set-up in a Six Sigma deployment. Emphasizing participant engagement, this course uses business application examples and exercises extensively.
Learning Objectives
- Define Six Sigma, Define-Measure-Analyze-Improve-Control (DMAIC), Design-For-Six-Six-Sigma (DFSS), and key roles and responsibilities.
- Understand Common- vs. Special-Cause Variation, basic statistical concepts.
- Use phase tools and descriptions.
Certificate Qualifications: Successful completion of a Six Sigma Yellow Belt course and serve as team member on a Lean Kaizen event or a Six Sigma Green Belt project (no exam required).
Typical Course Length: 24 hours
Six Sigma Green Belt
The Six Sigma Greenbelt (intermediate) level course provides more advanced exploration and application of core Six Sigma tools and processes. The course focuses on improving processes that already exist – not creating brand new processes – using the DMAIC methodology: Define, Measure, Analyze, Improve and Control. Prerequisites: Basic process mapping, risk analysis, basic math and analytical skills, excel and a project scoped by a manager.
Learning Objectives
- Deepen understanding of the DMAIC Six Sigma process-improvement methodology.
- Apply knowledge through participation on company project-selection team, serving as project leader of Green Belt-level Six Sigma project and mentoring Yellow Belt team members.
- Gain a basic-level understanding of statistics (data science) including sample-size calculation and hypothesis testing.
Certificate Qualifications: Successful completion of a Six Sigma Green Belt course, lead and successfully complete a Six Sigma Green Belt project, toll-gated by a certified Black Belt or Master Black Belt, pass a certification exam.
Typical Course Length: 80 hours
Six Sigma Black Belt
This course provides an advanced level of Six Sigma knowledge and skills application, including a deep dive into statistical methods designed to address delayering of common-cause variation. Class focus is on improving existing processes although participants will be prepared to use the tools in process/ product design applications. Designs of Experiments, Analysis of Variance (ANOVA) and several aspects of regression will also be explored. A capstone project must be completed in parallel with class lecture and exercises. Prerequisites: Green Belt certification (successful completion of Green Belt training and a project).
Learning Objectives
- Understand and utilize statistical tools including multiple regression, Analysis of Variance (ANOVA), Design of Experiments (DOE).
- Scope and apply statistical tools to improve an existing company process.
Certificate Qualifications: Successful completion of the requisite Black Belt training, passing score on written and oral exam, and completion of capstone project.
Typical Course Length: 20 hours in class plus self-directed project time of 8-12 hours
Design for Six Sigma (DFSS)
This course covers the processes and tools established to produce designs that are manufacturable, reliable, easily maintained and serviceable, good for the environment and at reasonable cost from the onset, based on customer requirements. Designs applications may be in any business or industry: manufacturing, services, finance, healthcare, research, and many others. The course assumes familiarity with both Lean and Six Sigma technology. Prerequisites: Six Sigma Green Belt course (certification ideal), Lean Practitioner.
Learning Objectives
- Understand Define-Measure-Analyze-Design-Verify (DMADV), Identify-Design-Optimize-Verify (IDOV), and Define-Concept-Design-Optimize-Verify (DCDOV) practices.
- Define and identify Project Selection, Project Charter, Voice-of-Customer (VoC) and diagrams.
- Understand the concepts of Quality-Function-Deployment (QFD), House of Quality, Process Capability, Creative Brainstorming, and Concept Selection.
- Learn to design and incorporate optimization with Design-of-Experiments (DOE), Tolerance Analysis and Reliability.
- Understand and utilize validation/verification including Statistical-Process-Control (SPC) with Control Charts, Piloting and Project Closure.
Typical Course Length: 32-40 hours
Statistical Process Control (SPC)
This course explores Statistical Process Control (SPC) and offers participants basic control charting tools for continuous and attribute data. Participants will learn to use SPC to capture a data signature, use it in the identification of root-cause, and to avoid process drifts from specification. It can be customized for introductory, intermediate or advanced level participants.
Learning Objectives
- Complete case model examples.
- Define common and special cause variation.
- Determine management and employee roles in reducing common cause variation.
- Set-up, compute and interpret a variable control chart.
- Review and interpret various types of attribute control charts.
- Compare and contrast process specs to process capability.
Typical Course Length: 32 hours
Microsoft Excel: Levels 1 - Advanced Topics
Foundational course builds basic spreadsheet skills using the Microsoft Excel application. Next level course covers shortcuts and features to automate data manipulation and presentation. Advanced topics are for power users interested in data analysis and report generation. Learning objectives listed below cover the range of potential course levels.
Learning Objectives
- Create simple, accurate worksheets, basic formulas and professional looking charts.
- Format cells and generate absolute and relative cell references.
- Perform basic data analysis.
- Manipulate worksheets by linking spreadsheets and moving tabs.
- Build proficiency in calculating and correcting formulas, using common functions and IF statements, working with pivot and input data tables and developing databases.
- Create range names, automatic subtotals, advanced filters and charting templates.
- Work with macros, data series and charts, external sources and advanced page setup and printing.
- Use Consolidate and Data Models to combine data from multiple tables and Scenario Manager and Solver to conduct data analysis.
- Import external data via queries and get data techniques and charting data on Maps.
- Create and manage calculations and instant reports with PivotTables.
- Format reports and create Pivot Charts.
- Automate advanced filtering techniques.
- Record and play macros as well as assign shortcuts and buttons.
Typical Course Length: 4-8 hours
Microsoft Outlook – Tips, Tricks, & Best Practices
This course provides simple and effective strategies for using Microsoft Outlook to save time and increase productivity.
Learning Objectives
- Learn a variety of Outlook short cuts and best practices for managing email traffic.
- Understand Outlook’s key functions and capabilities and how to use them effectively and use navigation features.
- Identify how to integrate Outlook with other Office applications for ease and efficiency.
Typical Course Length: 2-4 hours
C++ Object-Oriented Programming
This course presents object-oriented analysis, design and programming using C++ language. It emphasizes the use of proper programming logic, style and syntax.
Learning Objectives
- Learn C+ programming basics, including variables and assignments, input and output, data types and expressions.
- Build proficiency in flow control, if and switch statements, loops and conditional operator.
- Define procedural abstractions and functions, static arrays and strings, pointers and dynamic arrays.
- Understand object-oriented concepts, analysis and design as well as objects and classes.
- Apply polymorphism: operator overloading and data conversions, inheritance, virtual functions.
- Build programming templates.
Typical Course Length: 20 hours
Standard Query Language (SQL)
This course provides participants with the SQL skills needed to communicate with databases. It uses a hands-on, learn-by-doing approach and can be customized for participants with beginner, intermediate or advanced skills.
Learning Objectives
- Learn how to create, update, delete and return records in databases.
- Develop or hone skills in writing and saving SQL code.
- Demonstrate increased capabilities with SQL language.
- Advanced topics include conditional and logic structures, custom functions code loops, transaction management, core relational database concepts and query optimization.
Typical Course Length: 16 hours
These courses build participants’ skills for workplace related conversation including speaking, listening and reading comprehension. As participants advance, they expand their vocabulary and grammar knowledge and their understanding of workplace cultural expectations and interactions. Courses can be customized for industry- and company-specific context and vocabulary.
Typical Course Length: 10-12 weeks, 30-40 hours per level
ESL Level 1
Course engages participants in listening and speaking exercises which help them to communicate more competently and confidently in English. It provides them with opportunities to practice pronunciation, vocabulary and basic grammatical patterns.
Learning Objectives
- Learn workplace-specific vocabulary, processes, rules and regulations.
- Understand U.S. workplace culture and expectations.
- Practice giving and asking for directions, descriptions and personal information in your workplace context
ESL Level 2
Course develops participants’ intermediate, workplace-based English communication skills, including workplace vocabulary and conversations, listening comprehension, pronunciation and more complex sentence structure.
Learning Objectives
- Practice workplace-specific conversations and communications.
- Build competency in cultural and social interactions.
- Learn to express needs and describe actions.
- Understand how to relate past, present and future events.
ESL Level 3
Course develops participants’ advanced-intermediate, workplace-based English communication skills, including formal and informal workplace communications, paragraph writing and workplace culture.
Learning Objectives
- Build proficiency in formal and informal workplace language and communications.
- Demonstrate effectively giving and receiving feedback and making recommendations for improvement.
- Explain typical workplace policies and protocols and respond to common workplace situations.
ESL Level 4
Course develops participants’ advanced workplace-based English communication skills including formal and informal workplace communications, workplace writing, culture and soft skills.
Learning Objectives
- Learn about effective conflict resolution and teamwork in a multi-cultural setting.
- Understand cultural expectations for language and behavior in the U.S. workplace.
- Build fluency in conversations and informal small talk.
- Practice giving and receiving constructive criticism.
These courses help participants learn workplace conversational skills to better communicate with their Spanish speaking co-workers and clients. As participants advance, they expand their vocabulary and grammar knowledge while improving their pronunciation and listening comprehension. Courses can be customized for company- and industry-specific context and vocabulary.
Typical Course Length: 10-12 weeks, 30-40 hours per level
Spanish Level 1
Course provides participants with foundational Spanish language skills for conversing with native Spanish speaking coworkers. Participants learn basic grammar, industry-specific vocabulary, cultural background information and practice conversations. Company specific forms, policies and issues can be integrated into the course where appropriate.
Learning Objectives
- Demonstrate basic conversational skills, acceptable workplace dialogue and informal social exchange.
- Apply language knowledge and accurate use of context-specific vocabulary.
- Identify cultural nuances which facilitate understanding and communication.
Spanish Level 2
This course reinforces and builds on Level 1 skills, adding to participants’ grammar and vocabulary knowledge while increasing their confidence and practice in conversation engagement.
Learning Objectives
- Show workplace specific conversational skills and accurate use of a broader context-specific vocabulary.
- Demonstrate basic use of appropriate verb tenses.
- Demonstrate knowledge of cultural nuances that facilitate understanding and communication.
Spanish Level 3
Level 3 reinforces and builds on Level 1 and 2 skills, expanding participants’ vocabulary and grammar comprehension, which they practice in conversational activities and role-plays. These skills increase participants’ comfort and communication skills in both work and social settings.
Learning Objectives
- Speak Spanish more confidently in workplace and social conversations.
- Demonstrate ability to speak the language in three to four different verb tenses.
Leadership Essentials
Course offers participants opportunities to explore multiple dimensions of effective leadership including identifying one’s own leadership style, competencies, and deficiencies; differentiating between and integrating leader and manager behaviors; inspiring and encouraging effective followership; skillfully implementing change; and identifying and minimizing success barriers.
Learning Objectives
- Build self-awareness as a leader.
- Understand the necessity for change and strategies for overcoming resistance to it.
- Learn to connect personal and organizational values to enhance the successful implementation of strategic change initiatives.
- Develop techniques to recognize and reinforce desired performance behaviors.
Typical Course Length: 8-16 hours
Critical Thinking for Leaders
This provides proven structured thinking processes and strategies to identify and solve a wide range of employee performance and behavior problems. Participants will learn effective “thinking” processes for determining the root cause(s) of performance failures as well as how to effectively process, sort, queue and execute the constant stream of demands on their time.
Learning Objectives
- Explain the essential premises – You, Inc. – and expected performance standards.
- Identify the supervisor’s #1 responsibility and core competence.
- Build proficiency in root cause determination and the 4-test diagnostic tool.
- Understand leadership fundamentals, legacy issues and the flow of influence.
Typical Course Length: 8-12 hours
Ethical Leadership
This course introduces the fundamental principles and approaches to ethical leadership. It explores moral theories as well as leadership virtues and values.
Learning Objectives
- Define ethical leadership and its importance.
- Identify situations in which there may be ethical issues.
- Articulate the foundations of one’s own basic moral and ethical reasoning.
Typical Course Length: 8-16 hours
Supervisory & Management Skills
Course offers strategies for successfully leading and managing within organizations including creating a culture of consistency, fairness and integrity; generating SMART goals; setting clear expectations
for employees; establishing priorities; responding quickly to employee and customer needs; and finding a work/life balance.
Learning Objectives
- Understand the differences between managing and leading and how to integrate the two into one’s job performance.
- Learn how to lay the foundation for effective supervision, including setting clear expectations and SMART goals.
- Use tips for conducting and participating in efficient meetings.
Typical Course Length: 16-24 hours
Performance Management: Setting Expectations, Goals & Objectives
This course offers an overview of effective performance management processes and how they help organizations achieve operational goals.
Learning Objectives
- Understand how to align organizational and leadership goals.
- Streamline communication of strategic goals.
- Learn to use performance management tools that help achieve goals such as growing sales or reducing costs.
- Align professional development with organizational goals.
Typical Course Length: 8 hours
Principles of High Functioning Teams
This course explores the principles and five fundamentals of high functioning teams: trust, healthy conflict, commitment, accountability, and attention to results. Participants will discover the importance of adopting an outward mindset which leads to cohesion among team members and successful team outcomes.
Learning Objectives
- Learn ways to engage in healthy, productive conflict and open, responsible dialogue with coworkers.
- Understand peer to peer accountability strategies.
- Gain tools for fostering trust and employing an outward mindset to work as a team.
Typical Course Length: 8 hours
Team Vision and Values
Course provides an understanding of tools to develop a shared sense of vision; recognize and leverage each team member’s unique knowledge, skills and abilities; and clarify team members’ roles and responsibilities.
Learning Objectives
- Define the six essential qualities and core competencies of effective team members.
- Identify how to personally add value to your team’s performance.
- Use tools to create and develop team vision and values.
- Learn to create team metrics and support follow through.
Typical Course Length: 8-16 hours
Problem Solving & Decision Making for Teams
This course examines effective team decision making and problem-solving processes and provides tools for maximizing the efficiency and impact of team problem solving and decision making.
Learning Objectives
- Identify and use various tools to address barriers to achieving team objectives.
- Learn to analyze risks and benefits in decisions.
- Understand how effective team leadership influences successful problem solving and decision making.
Typical Course Length: 8 hours
Change Management
This course explores challenges in dealing with and leading change through a look at past, present and/or potential future changes. Participants will learn about the cycle of change and how to move through it comfortably and act during the process.
Learning Objectives
- Learn and apply the 8 Step Process to managing organizational change.
- Build confidence and conviction in communicating a change.
- Understand how to successfully implement a change plan.
Typical Course Length: 4-8 hours
Bridging the Generation Gap
This course provides tools and techniques for understanding issues among employees of different generations and improving verbal and written communication to reduce and address gaps in understanding.
Learning Objectives
- Define current generations in the workforce, their typical values and expectations and how these influence their preferred communication styles.
- Practice communication using different styles and adjusting messaging to different situations.
- Learn ways to build and maintain stronger, cross-generational relationships.
Typical Course Length: 8 hours
Building Trust & Positive Workplace Relationships
This course strengthens participants’ communication and trust building skills including listening actively; being open and supportive; effectively giving and receiving feedback; and creating safe space for effective conversations.
Learning Objectives
- Define trust and its importance in building strong interpersonal relationships.
- Learn methods for listening, giving and receiving feedback, and make colleagues feel safe to engage in candid conversation.
- Identify and use skills and behaviors to improve interpersonal communications and build strong relationships.
Typical Course Length: 4 hours
Handling Difficult Conversations
This course provides tools for effectively engaging with coworkers in challenging conversations. It emphasizes the importance of empathy and flexibility in collegial interactions, as well as how to adjust when your style isn’t working.
Learning Objectives
- Practice methods for resolving interpersonal conflicts.
- Learn strategies to self-regulate and become more assertive in conversations.
- Practice improving communication through word clarity and specificity and respect.
Typical Course Length: 4 hours
Conflict Management
This course explores the sources of conflict and strategies for resolving seemingly intractable situations. It examines personal triggers, non-verbal cues and healthy versus unhealthy conflict.
Learning Objectives
- Learn to create safety through mutual purpose and respect.
- Apply the Five Methodologies of Conflict: competing, avoiding, accommodating, compromising, collaborating.
- Recognize conflict triggers and pattern behaviors.
- Understand how to overcome barriers to open and direct dialogue.
- Learn how to take charge of emotions during conflict.
- Build skills to manage conflict within and among teams.
Typical Course Length: 16-24 hours
Diversity, Equity, and Inclusion
This course explores key cornerstones of equity, diversity and inclusion which are essential for fostering a genuine sense of belonging for employees. It strengthens skills needed by leaders and managers to create a more productive and inclusive workplace and maximize individual, team and organizational potential.
Learning Objectives
- Understand why equity, inclusion and diversity are important to employees and in building a strong organization.
- Learn about cultural humility and the awareness continuum.
- Examine bias awareness and socialization.
- Investigate microaggressions and their impact.
- Practice inclusive language that fosters a sense of belonging.
- Strategize ways to advocate for and develop equity.
Typical Course Length: 8 hours
Emotional Intelligence
This course helps participants to develop greater awareness and improve their emotional intelligence or quotient (EI/EQ) to create and sustain more productive and satisfying professional relationships.
Learning Objectives
- Define emotional intelligence and the personal and social aspects of it.
- Describe the connections between emotional intelligence, emotional style, personality and communication preferences.
- Identify the relational and organizational benefits of increasing one’s emotional intelligence.
- Practice using effective connection and communication behaviors and tools.
- Learn how to read nonverbal cues to heighten awareness of emotional states.
Typical Course Length: 16 hours
DiSC Behavioral Model
This course demonstrates how to use the DiSC behavioral model (Dominance, Influence, Steadiness, and Conscientiousness) to enhance individual and team productivity and efficiency. Participants complete individual assessments online that the instructor uses to create customized course content.
Learning Objectives
- Understand your profile and how to work effectively with each profile type.
- Use the tool to increase self-awareness; determine your leadership style and impact on colleagues; and develop more effective work relationships.
Typical Course Length: 16-24 hours
Improving Interpersonal Skills
This course offers simple techniques to improve interactions and communications with fellow employees across a variety of mediums: in-person, video, text and email.
Learning Objectives
- Define interpersonal skills and approachability.
- Practice using the elements of effective communication.
- Develop an awareness of what an attitude is, where it comes from, and how to deal with seemingly difficult ones.
- Understand how to build relationships using the dynamics of internal customers and suppliers and the value of diplomacy and tact.
- Learn to read one’s audience and recognize how word choice and delivery matter.
- Explain when it’s appropriate to use digital communication and when not to.
Typical Course Length: 8 hours
Critical Thinking
This course develops the ability to recognize and identify differing critical problems present in daily work environments. Participants learn how to recognize and articulate a problem by identifying assumptions and definitions and develop a problem-solving process. Focus is on critical thinking around basic business functions, keys to success in business, and key performance indicators (KPI).
Learning Objectives
- Learn to gather and interpret information and data to evaluate problems.
- Understand ways to appraise evidence, recognize unstated assumptions and evaluate arguments.
- Build proficiency in recognizing logical relationships and testing theories, conclusions and generalizations.
- Build skills in solving problems independently and partnership with others.
Typical Course Length: 8 hours
Time Management
This course provides a self-directed assessment of current time management effectiveness in 12 key areas and helps to develop strategies for time management skills.
Learning Objectives
- Recognize how one spends one’s time – and the associated challenges and opportunities.
- Learn and apply strategies and tools for changing your time management approach.
Typical Course Length: 8 hours
Agile Scrum covers the Agile Scrum project management approach through dynamic lessons and hands-on activities with the goal of producing quality end products for customers. This course provides the information to successfully pass the Scrum Master certification exam. Course hours may be applied toward professional development units (PDUs).
Learning Objectives
- Understand the intent and nuances of the Scrum methodology.
- Identify roles, ideologies, best practices, and tools/meetings.
Typical Course Length: 20 hours
Course builds understanding of the Product Owner who represents the customer’s voice on the Scrum team. Participants are prepared to sit for the SCRUMStudy exam for the Scrum Product Owner Certified (SPOC®) certificate. Course hours may be applied toward professional development units (PDUs).
Learning Objectives
- Understand Agile methodologies and how they differ from traditional project management ones.
- Define the roles of Product Owners and other Agile team members.
- Understand key Agile metrics relevant to the Product Owner role.
- Learn to articulate a clear product vision and maintain a sustainable pace for the team.
- Understand the product backlog’s purpose and how to prioritize and manage backlog items.
- Identify key stakeholders and how to manage and prioritize their feedback and requirements.
- Explain release planning and iterative development.
- Implement effective review and retrospective techniques and apply Agile practices to mitigate and manage risks.
Typical Course Length: 20 hours
This two-course series provides participants with skills for successful project management. Participants will learn how to manage a project from beginning to end and will put into practice their newly acquired skills. They will work on actual projects, learn to develop a team, and outline project scope and outcomes. Program may be presented together or as separate components. Course hours may be applied toward Project Management Institute Exam eligibility.
Manage Yourself, Your Team, Your Organization
This module establishes participants’ understanding of the importance of the project manager’s commitment to delivering projects on time, on budget, and to the agreed upon objectives (Measures of Performance).
Learning Objectives
- Manage Yourself: Build confidence in leading a team to successful project implementation.
- Manage Your Team: Learn the seven keys to effectively selecting and managing a high performing project team. Build skills in establishing appropriate agreements, building productive relationships and monitoring work to ensure successful completion.
- Manage Your Organization: Learn to effectively use their authority and influence and to advance a project and hold others accountable, including project staff, peers, supervisors, project sponsors, steering committees, suppliers, and vendors. Learn to use positive reinforcement, constructive criticism and behavior analysis.
Typical Course Length: 8 hours
Manage Your Work
This module provides proven tools and techniques for successful project planning, scheduling and controlling. Participants will learn a proven approach to shorten project duration, manage communication, provide concise status reports and keep projects on track for on-time and on-budget delivery.
Learning Objectives
- Develop a project scope statement that provides clarity and reduces the chance of scope creep.
- Understand and use common techniques for planning and scheduling project work.
- Calculate the critical path for a simple project.
- Learn methods for compressing the time required to complete a project.
- Know how to establish a project baseline.
- Understand the critical elements of risk identification, mitigation, and control.
- Identify methods for managing project changes and developing and implementing project lessons learned.
Typical Course Length: 16 hours
This presents steps to reduce hazards due to arc flash events. It includes fundamental electrical concepts, hazards that can lead to threat of arc flashes, electrical industry safety standards, hazard control measures, and regulations for electrical and fire safety.
This course reviews confined space hazards and ways to test for them. It also provides an understanding of permit versus non-permit confined spaces. Companies scheduling this class must provide in advance a copy of their written program for permit required confined spaces.
This course reviews confined space hazards and ways to test for them. It also provides an understanding of permit versus non-permit confined spaces. After reviewing typical positions allowed to enter a permit required space, participants practice entry into confined spaces and complete entrant, attendant or entry supervisor certification requirements. Companies scheduling this class must provide in advance a copy of their written program for permit required confined spaces. Their employees must also have a current first aid/CPR card. For construction companies, specific provisions and requirements for the construction industry and multi-employer worksites are included.
This course covers hazardous materials regulations from OSHA’s, EPA’s and U.S.-DOT’s perspectives and your company’s. It also provides an understanding of chemical properties and chemistry including hazard assessment, toxicology, and safety data sheets.
This course meets the training requirements for Level 2 responders who respond to and assist in defensive actions to resolve a hazardous materials release. Participants learn their role in an incident and become familiar with the Emergency Response Guidebook.
This course meets the training requirements for Level 3 Technician response under the OSHA 29 CFR 1910.120 section Q. It includes 20 hours of lectures and exercises, and four hours of field work. Prerequisite: Completion of HAZWOPER, 8-Hour Emergency Responder, Operations
Course meets the training requirements for Level 5 Incident Commander under the OSHA 29 CFR 1910.120 section Q. It involves lectures, exercises and field work and covers the same topics in 24-Hour Emergency Responder Technician course plus FEMA Incident Commander courses ICS 100 and ICS 200. Prerequisite: Completion of HAZWOPER, 8-Hour Emergency Responder, Operations.
This course builds foundational skills for recognizing and preventing worksite hazards. It covers common safety and health hazards, emphasizing hazard identification, avoidance, control and prevention.
This course covers basic rigging practices including rigging plans and triangles, load control and hardware selection and inspection. It is appropriate for employees involved in rigging either frequently or occasionally.