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An Aims Medical Front Office Certificate students practices answering phones in a simulated office setting

Medical Front Office Certificate

Earn a Medical Front Office Certificate at Aims

Do you want to work in the administrative side of healthcare? If you enjoy working with people and putting your organizational skills to use, start your new career by earning a Medical Front Office Certificate at Aims. 

A medical receptionist is often the first person greeting patients when visiting a medical practice. They provide customer service over the phone and in person, help patients fill out and submit forms, and guide them through insurance and billing procedures. 

In the Aims Medical Front Office Certificate program, you can get expert training in medical office administration from experienced instructors with local healthcare industry connections. You can earn a medical front office certificate in just two semesters and enter the workforce immediately, or go on to earn an Allied Health Professional Associate Degree. Credits from this certificate can be applied toward earning the Allied Health Professional Associate Degree. If you’re planning to advance your career in the future for management or teaching positions, earning an associate degree can give you a professional edge. 

If you like keeping systems running smoothly and enjoy working with people, take the next step toward your career as a medical administrative assistant.


Gain the skills you need to start your career as a medical front office assistant

Medical front office classes at Aims give you the practical knowledge you need to excel in the healthcare workplace. An internship helps you gain practical work experience in a medical office, with academic guidance from an Aims instructor.

In this program, you will learn common medical practice office management principles and responsibilities including:

  • Healthcare customer service and professionalism skills, including therapeutic communication, interacting with cultural sensitivity and employee-employer relations
  • Medical office administrative duties, including records management and employee benefits
  • Medical office financial management, including accounting, bookkeeping and medical coding

If you enjoy keeping systems running smoothly and helping people in an office setting, you’ll find engaging and satisfying work in medical office administration.

Earn a Medical Front Office Certificate at Aims and Start Your Healthcare Career

Medical offices are always looking for highly skilled professionals to work in administrative and entry-level management positions. As an Aims student, you can connect with potential employers through a one-semester internship that will give you experience working in a medical office. Your instructors also have working relationships with local employers who frequently share job openings with them.

Medical receptionists work in healthcare settings including:

  • Medical offices
  • University healthcare systems
  • Healthcare clinics
  • Hospitals
  • Laboratories

Questions about the Aims Medical Front Office program?

Contact Stephany Wood at stephany.wood@aims.edu.

Note that there are entrance requirements for this program. See the admission requirements page for more information.

Aims Medical Front Office Faculty

The Aims medical front office faculty have real-world healthcare experience and understand employer expectations in a healthcare office setting. With small class sizes, you’ll get plenty of one-on-one attention from instructors who are invested in your success.

  • Headshot of Ryan Mayeda

    Ryan Mayeda

    Department Chair - Health Science, Phlebotomy & Medical Assisting
  • Stephany Wood

    Stephany Wood

    Professor, Health Science, Phlebotomy & Medical Assisting
  • Shannon Navarette

    Shannon Navarrette

    Professor, Health Science, Phlebotomy & Medical Assisting
  • A headshot of Lacey Feavel

    Lacey Feavel

    Instructor, Medical Assisting & Phlebotomy
  • Portrait of Tracy Gary

    Tracy Gary

    Instructor, Health Sciences